Notes

1

[email protected]
786786



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We’d like to confirm that the seller has refunded Rs. 150/- and Rs. 17/- as reverse adjustment to your PhonePe Upi on November 09, 2018 with the reference number: P1811101538354796642744. This amount should have been credited by now.

If you do not receive the refund, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

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We’d like to confirm that the seller has refunded Rs. 150/- and Rs. 17/- as reverse adjustment to your PhonePe Upi on November 09, 2018 with the reference number: P1811101538354796642744. This will be credited to your account by November 09, 2018, as per standard banking procedures.

If you do not receive the refund by this time, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

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November , 2018

Thanks for your valuable time on call.

We understand your concern about order ''. We are sorry for the trouble you had to go through.


We are sorry for the trouble you had to go through.
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Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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Hi ,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on {order_contact_no} to talk to you about your concern but could not reach you.

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order cancelled

Hi Arvind,

Thanks for your valuable time on call.

We understand your concern about order 'OD113634301411742000'. We are sorry for the trouble you had to go through.

As we looked up on your order and found that it has been cancelled by courier service provider due to some unforeseen issue faced by them.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

We would like to let you know that the seller has refunded Rs. 14999/- for your order to your Credit card on October 20, 2018. This will be credited to your account by October 30, 2018, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.


Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your understanding.





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Keep the product

Hi Nargis,

Thanks for your valuable time on call.

We are sorry to hear that the 'Guru Kripa Baby Products Kids Cap' you received is not as described on Flipkart.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

We would like to let you know that seller can provide you the refund for the product as per seller's policy. As per our telephonic conversation you have confirmed that you have used the product and would like to keep the product.

We would like to thank you for your understanding.






Exact order ID

Hi ,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on () to talk to you about your concern but could not reach you.

We understand your concern about Phonepe discount. We request you to write back to us with the exact order ID so we can help you.

We request you to write back to us within 72 hours so we can help you.

We hope to hear from you soon.






Buy time

Hi,

Thanks for writing in.

We understand your concern about '' with order ID : xxxx.

We are sorry for the trouble you had to go through.

Please be assure that we have escalated your issue to the concerned team they will definitely look into this and get back to you with an update by October 24, 2018.

We would like to thank you for your understanding and patience.

Unable to connect to cx so asked cx to write back with exact isue detail so keeping cx update





Language call

Hi ,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on ( ) to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We request you to write back to us with exact issue details within 72 hours so we can help you.

Alternatively, you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre

We hope to hear from you soon.





Appreciation

Hi,

Thanks for your valuable time on call.

Thanks for taking the time to let us know that your issue has been resolved. You've made our day!

We'll always do our best to make sure that you have a great shopping experience.

Hope to see you back again soon.