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CE - Alert Description
Date of Monitoring 04-Apr-19
Date of Chat 02-Apr-19
Name of the Consultant Deepak Kumar/ igsm.413862
Incident ID IN1904031140273124784
Order ID OD115030910797964000
Chat Scenario The customer complaints that the product has Heating problem and device working slow so wanted to return. The consultant apologies the customer and provided the troubleshooting steps for "Heating issue" requested the customer to follow.
What went Wrong The customer complaints that the product has Heating problem and device working slow so wanted to return.
The consultant failed to address the customer query and provide troubleshooting steps for device working slow.
What should be done The consultant should provide below troubleshooting steps:
1. Restart the device
2. App or device issue?
Device is heating up
Hanging & Freezing Issue
No App notifications on standby
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