Notes

/////////////////////////////////Appreciation ///////////////////////
Hi _______,

Thanks for your valuable time over the call.

Thanks for taking the time to let us know that we were able to help you out. You've made our day!

We'll always do our best to make sure that you have a great shopping experience.

Hope to see you back again soon.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

////////mobile'///////////////

Hi _________,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you want to buy a plan 'Complete Mobile Protection' for the product 'Redmi Note 7 Pro (Nebula Red, 64 GB)'.

We are sorry to let you know that the seller will not be able to provide you the plan as you have already placed the order. You can only buy a plan while placing an order.

If there is anything we could do for you please feel free to contact us.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

///////////////aged beyond//////////
Hi,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'Dr Physio (USA) Active Hammer Electric Powerful Body Massagers With Vibration For Pain Relief Massager (Silver)'

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Here is the product link:https://www.flipkart.com/physio-usa-active-hammer-electric-powerful-body-massagers-vibration-pain-relief-massager/p/itmf48kakhaxtfpg?pid=MASF48JYRYQMFHBP&lid=LSTMASF48JYRYQMFHBPJ4Q8XJ

Hope you understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

refund pilot

Hi Smriti,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9886981450' to talk to you about your concern but could not reach you.

We understand that you want to know about the refund status for the product 'Ajaero Full Sleeve Solid Women Denim Jacket'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs. 599/- for your order OD115163537988869000 to your Bank account on April 24, 2019 with the refund reference number 190991031530. This should have been credited to your account by now, as per standard banking procedures.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

refund inti

Hi Ravikumar,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you want to know about the refund status for the product 'Candes 3 L Instant Water Geyser'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs. 1994/- for your order OD115217973748567000 to your Debit Card on April 25, 2019. This will be credited to your account by May 05, 2019, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Have a nice day!

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

blank

Hi Pabitra,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9382626969', '8250554588 ' to talk to you about your concern but could not reach you.

We are sorry for the delay in response.

We'd like to let you know that please get back to us with exact issue within 72 hours so we can help you out.

Hope this helps.

reconfirm

Hi Liza

Thanks for your valuable time over the call

As per our telephonic conversation, we hear that you want to cancel your orders 'OD115286140742107000', 'OD115284894555287000'.

We are sorry for the trouble you had to go through.

As requested, the seller has cancelled your order for the products 'DARZI Casual Bell Sleeve Floral Print, Printed Women White Top', 'DARZI Casual Bell Sleeve Floral Print Women Multicolor Top' and you would have received a confirmation for it.

In case, it reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled. Once the courier service provider confirms the cancellation, you'll get an update on this.

Once the courier service provider confirms the cancellation, you'll get an update on this.

If there is anything we can do for you please feel free to contact us.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


call me option
Hi Pravesh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8507626090', '9128542695', '7903692611' to talk to you about your concern but could not reach you.

We understand that you are unable to use 'Call Me' option.

We are sorry for the delay in response and trouble you had to go through.

We'd like to let you know that if you are unable to use this option so we request you to please write back to us for the issues or you can call us on our toll free number 1800 208 9898.

If there is anything we could do for you please feel free to contact us.

Hope this helps.

debit card emi

Hi,

Thanks for your valuable time over the call.

As per our telephonic conversion, we hear that you want to purchase the product 'Mi LED Smart TV 4A PRO 80 cm (32) with Android' with the help of HDFC Debit Card EMI.

We are sorry for the delay in response.

We'd like to let you know that debit card EMI is available for selective customers who have an account with AXIS/SBI/HDFC/ICICI

You can check the eligibility for your card by send an SMS 'DCEMI' to 57575 and you will receive an SMS immediately with an update. Post which Customer will get an SMS if they are eligible with the bank name details and if you are not eligible, the same will be communicated and you have to get in touch with your respective bank.

EMI on debit card payment is available on selected sellers and products and the same will be mentioned in product page. Please verify the information in website/app/M-site and close the customer contact

We'd also like to let you know that steps to validate whether you have paid through Debit Card EMI or not.

Select the order id and click on payment details in SA
Check for PG used name
If PG Used name is as below then the order is placed under debit card EMI
AXIS bank - 'axis Pae'
HDFC bank - 'hdfc pae'
ICICI bank - 'icici pae'
SBI bank - 'Sbi Fk Emi Nb'

If there is anything we could do for you please feel free to contact us.

Hope this helps.


Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

///////////////////////////wait refund////////////////////////

Hi Hemant,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'TOPHAVEN Portable Juice Cup, Machine Mini Juicer,USB Mixer Perfect Mixer For Personal Use 4 Juicer 12 Juicer'.

We are sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs. 1014/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by April 29, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

///////////////////////////////////REINSTATE////////////////////////
Hi Sourav,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you want to reinstate the canceled product Lotus HERBALS WHITEGLOW ACTIVE SKIN WHITENING + OIL CONTROL FACEWASH Face Wash (50 g).

We are sorry for the trouble you had to go through.

We'd like to let you know that as per checking the records, we found that your order has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order. If you like, you can place a fresh order and the seller will have it delivered to you.

We'd also like to let you know that the seller will not be able to ship the item as it has been initiated for cancellation.

If you'd like to buy new item you can visit our product page.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

call back

Hi,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you want Malayalam call back.

We are sorry for the delay in response.

Please be assured that we'll look into this and get back to you with call back by April 29, 2019.

Hope this helps.

////////////
Hi Naresh,

Thanks for your valuable time over the call.

As per our telephonic conversation, we're sorry to hear that your experience with the Wishmaster from Ekart Logistics has been an unpleasant one for the product 'PERFECTSTORE0333 ORIGNAL ENVY MAN AND WOMEN PERFUME AND DENVER HAMILTON Eau de Parfum - 295 ml (For Men & Women)'.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.

Please be assured that we'll look into this and get back to you with an update by April 29, 2019.

If there is anything we could do for you please feel free to contact us.

We would like to thank you for your continued trust and support.

////////////////////not eligible


Hi Karthikkumar,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7397287687' to talk to you about your concern but could not reach you.

We're sorry to know that you're facing issues with your 'Asus Zenfone Max Pro M1 (Black, 64 GB)'.

Since the product was delivered to you on July 06, 2019, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfil your replacement/refund request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the authorised service centre:
1. https://www.asus.com/in/support/Service-Center/India
2. 18002090365

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

replace expect

Hi Namita,

Thanks for your valuable tome over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'Lakme Invisible Finish SPF 8 Foundation'.

We are sorry for the trouble you had to go through.

The seller has arranged a replacement for the product and it'll reach you by April 30, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.