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Thanks for writing in.
We understand your concern that about listing of product 'Redmi Note 6 Pro (Black, 64 GB)' in exchange list.
We are sorry for the trouble you had to go through.
We would like to tell you that exchange offer is available on the selected mobile models that are present in the exchange list and at the moment your mobile model is not present in the list, so you will not be able to avail exchange offer.
While we may not be able to provide you a definite time frame for its availability, we would request you to visit our website/app frequently to check the product listings.
We would also like to let you know that you can redeem the Buyback Guarantee value for your phone as a discount against the purchase of another smartphone on Flipkart sold by select sellers. The price of the new phone must be higher than the Buyback Guarantee amount.
Also, you can avail this by clicking on ‘Claim Buyback’ on the app/website from the product page. Your old phone should fulfill the checks performed during pickup. Please view the terms and conditions here (https://www.flipkart.com/pages/buyback-guarantee-tnc).
However, the applicable tenure for the policy is 06-08, 09-12 months from the date of delivery, each tenure will have a separate discount value.
Also, Here are the steps to claim BuyBack:
- You have to select the product which you want to purchase and if product is available on buyback, you have to click on claim buyback.
- You have to select condition of your product
- You will see price breakup for the product
- Add to Cart
- Offer will be applied when you add to cart
If you have further query write back to us we will surely help you out.
Hope this helps.
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