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Hi,
Thanks for writing in.
We're sorry to hear that you're facing an issue with your '' with the Order ID: .
We would like to let you know that since the product was delivered to you on November 16, 2017, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.
However, the good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.
Below are the details to the brand in support:
Link: http://www.samsung.com/in/support/servicelocation/
Contact number(s):1800-3000-8282 / 1800-407-267-864
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
Please be assured that we have assigned your issue to our concerned team for service centre details and they'll get back to you with an update by November 17, 2019.
Please note any kind of damaged is does not include in the warranty.
Also, we would like to let you know that Physical and liquid damages are not covered under warranty, brand will charge you according to the damages.
We would like to let you know that you know that our technician tried thrice to call you for the technician visit. Due to no response from your side the technician visit is cancelled.
cx says that she received 37 size but the size is smaller she wants 38 size.....cx wants to exchange the product...hence creating return for exchange...
cx says that she received only 1 eyeliner as it was pack of 2...packaging was good..cx wants refund for the product..hence escalating to TL for refund...Bank Details Account holder name: Sujhata Ethiraj Account Number: 300101011001787 IFSC code: VIJB0003001
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