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Hi,
Thank you for writing in.
We understand your concern for your order xxx for '' and sorry for the trouble you had to go through.
We'd like to let you know that the here are the reasons for which Wishmaster denied for the pickup of the exchange item.
Valid denial reasons for mobile exchange:
Brand mismatch
IMEI Mismatch
Screen damage (Crack)
Dots on Screen/Pixel issue
Touch not working
Power button not working
Light coming out from the side of the screen/Screen coming out
As we looked up your order, we'd like to let you know that the seller has cancelled your order as the above condition was met and after your confirmation.
The seller will refund Rs.9348/- as soon as the courier service provider confirms the cancellation. This normally takes about 01 business day. Once that is done, it will be credited to bank account within 06 business days, as per standard banking procedure.
Also we'd like to let you know that the product cannot be delivered and the exchange offer amount cannot be paid by Cash i.e offer conversion to normal delivery is not possible. We request you to place a fresh order when the product is in stock with the sellers with normal offers.
Hope this helps.
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