Notes

NSO (Norton Security Online):
the serverwhichufriendisusingaslo usedbysomespammers

Discovery questions:

Ø thatmakesyourpasswordmorestrong Do you have any anti-virus to protect your identity when you are online?

Ønowiwantyoutotakeaminuteortwoandcomeupwithanewpassword How do you protect your computer and hand held devices from spamming and virus?
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Ø How many computers, handhelds, and mobile devices are used within your home?

Upsell Attempt:

Agent: The reason why I asked you this is because EarthLink offers you the best anti-virus software called NSO which will not only protect your devices from viruses but also safeguard your identity when you are online and it acts as anti-spam and firewall. The best part of this software is you can you it on smart devices (Tablets, iPads, Smartphones & iPhones) and computer.

First 30 days is absolutely free and thereafter billing begins automatically at $*** per month. Norton Security Online Provides a complete protection for all 5 devices (PCs, Macs, Android, iOS and tablets) with 1 subscription. Shall I add this Norton Security Online Software to keep your devices protected?

Overcome Objection:

Ø NSO helps Reduces PC startup time and boosts performance of your computer etc.

Ø NSO blocks almost all infected and dangerous downloads and it also warns you about social media scams and suspicious content etc.

Ø NSO helps keep you safe when you surf, shop and bank online etc.

Ø NSO offers you a complete protection against online thefts, etc.





NWP (Norton WIFI Privacy):

Discovery questions:

Ø Do you connect free WIFI available at coffee shops, restaurants, airport, or any other public places?

Ø How do you protect your computer and hand held devices from spamming and virus while using public WIFI?

Ø Do you occasionally connect to public or free wireless networks?

Upsell Attempt:

Agent: The only reason I asked you this is because EarthLink offers Norton Secure VPN which creates a secure and encrypted connection between internet and user.

1. It also Safeguards your identity and online transactions.

2. Detects and alerts when you connect to an unsafe Wi-Fi hotspot

3. Bank-grade encryption lets you surf safely on public Wi-Fi hotspots.

4. Avoids being tracked by companies, or cyber thieves.

5. Avoids unsafe websites and suspicious downloads

First 30 days absolutely free and thereafter billing begins automatically at $*** per month. Norton WIFI Privacy Provides a complete protection for all 5 devices (PCs, Macs, Android, iOS and tablets) with 1 subscription. Shall I add this service to keep your devices secured?

Overcome Objection:

Ø NWP helps to reduces identity and online transactions risks on public Wi-Fi hotspots

Ø NWP offers you a complete protection against unsafe Wi-Fi hotspot

[email protected]

SSN :1234
CSO Password : zssN6ezr


EarthLink Online Backup:

Discovery question:

Ø How many computers you have and do have any important data on them?

Ø How do back your important data, like photographs, files, documents on your computer?



Upsell Attempt:

Agent: The only reason I asked you this is because EarthLink offers online backup which is Very Safe and Secure, you can install it on multiple computers and can access your backup files from any part of the World.

1. It automatically backs up your important files and prevent data loss

2. Back up & sync multiple devices to your personal storage space

3. You can conveniently view files online

4. You can share files with family, friends or colleagues

5. Files are secure and encrypted

First 30 day free trial and there after an automated charge of $ 5.95/ per month. Shall I add 50 GB Online Back Storage Space service to your Account?

Overcome Objection:

Ø It would be able to save important files, pictures ,music ,videos anything on Elink online secured servers your data will be safe and secured.

Ø In case of data loss you can back up the data to any device or computer and you can also access the data from anywhere in the US. Etc.



NSO & Earthlink Online Backup

Discovery question:

Ø As you said you have Win XP/Vista/7/8/10 computer I was just wondering do you have any anti- virus that protects you from online identity thefts, deletes temp files and cookies and backup the information if your computer crashes.

Ø How do you protect your computer and backup data on your computer?



Upsell Attempt:

Agent: Sir/Ma’am EarthLink offers NSO which helps to protect your identity when you are online, & enhance the performance of your computer and Earthlink online backup which gives you 50 GB of online storage to safe any information on Earthlink online secured servers and you can access this information from any computer.

Earthlink offers these soft wares absolutely free for the first 30 days as a trial and after the 30 days free trial, followed by the pricing details.



Overcome Objection:

Ø NSO helps Reduces PC startup time and boosts performance of your computer etc.

Ø NSO offers you a complete protection against online thefts, hackers etc.

Ø In case of data loss you can back up the data to any device or computer and you can also access the data from anywhere in the US. Etc.



Spaminator:

Discovery question:

Ø How often do you receive junk email, spam emails and spoofing emails?

Ø Do you have any spam filtering on incoming emails on server which allows you genuine emails to get to inbox?

Upsell Attempt:

Agent: The only reason I asked you this is because People PC offers you spaminator service to you were in it filters all spam mails coming into your inbox etc., The best part is we are offering it for frst 30 days as free ad thereafter it would be $2.95 per month.



Overcome Objection:

Ø It helps you in receiving emails from people who are listed in address book, it's easy to manage spam filter

Ø It only allows genuine emails to get to inbox.



NSO & NWP (Bundle)

Discovery Questions:

1. How many computers, handhelds, and mobile devices are used within your home? And Do you have any antivirus to protect those devices? Do you occasionally connect to public or free wireless networks?

2. Have you ever used free WIFI available at coffee shops, restaurants, airport, or any other public places?

3. How do you protect your computer and hand held devices from spamming and virus while using public WIFI?

6. Pitch: The reason why I asked you this is because EarthLink offers you the best softwares which is Norton security online and Norton secure VPN. NSO is an anti-virus software which will not only protect your devices from viruses but also safeguard your identity when you are online and it acts as anti-spam and firewall. Norton Secure VPN offers Norton Secure VPN creates a secure and encrypted connection between internet and user. It also detects and alerts when you connect to an unsafe Wi-Fi hotspot and gives you Bank-grade encryption & lets you surf safely on public Wi-Fi hotspots

The best part of this software is you can you use it on smart devices (Tablets, iPads, Smartphones & iPhones) and computer with one subscription. First 30 days absolutely free and thereafter billing begins automatically at $*** per month As a Technician of EarthLink, I would recommend you to try the Norton Security Online and Norton Wi-Fi Privacy service Free for the first 30 days with no commitment or contract. Is that okay?

Overcome Objection:

Ø NWP helps to reduces identity and online transactions risks on public Wi-Fi hotspots

Ø NSO helps keep you safe when you surf, shop and bank online etc why don’t you give it a try.