Notes

Thank you for allowing me the opportunity to assist with your concern. My name is Maria, and I am happy to assist you with your request.

EMPATHY **
First of all, I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem. That is not really what we want our customers to experience.

I am very sorry that we did not met your expectations with this order but trust me, that we are constantly working to avoid this kind of matters in the future. That is why, I am taking care now of this,

I want to apologize for all the hassle you've been trough with the order and believe me that I am xxxxx

MARKETPLACE **
I am really sorry to know that you have received the ITEM, I am putting myself in your shoes and I know how frustrating this situation must be for you.

I already checked that for you and I see that item is shipped and sold by (xxx) one of our third party centers. ***So I order to solve and provide you a solution with your missing item I'm reaching out them. And they will contact you in 24 hours solving this situation.

NAME In the rare case that they did not contact you in that time you may contact us again replaying this email with this chat reference number: XXX That you can be certain we will follow up this closely.

PRICE ADJUSTMETN **
I was checking your order and I am able to see the item that you order. In this case I already did the price adjustment for the item: (XXX) You will receive an email confirmation with all this process, and also your money will be posted in the original payment method used in the original order.

PRICE ADJUSTMENT DONE **
I was checking your order and I am able to see that the process for the price reduction was already did. In this case I kindly recommend you to wait for the refund for your money. Your money will be posted in the same payment method used in the original order. Also you will receive an email confirmation about the process for the price reduction.

LIT REPLACE **
I deeply sorry for all the problems you've been trough since you expected to receive the order without a problem. However, I've researched your order and have determined that it was lost during shipment since there are no updates on the tracking.

I apologize for the inconvenience but if you allow me a moment, I am able to send you a free replacement or a refund. Please let me know if what will be better to you ?

LIT REFUND **
I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem. However, I've researched your order and have determined that it was lost during shipment since there are no updates on the tracking. I apologize for the inconvenience and I would love to send a replacement, but I'm afraid the item is currently out of stock and we can only issue a refund now.

STORE PICK UP**
I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem. However, I noticed the (xxitemxx) were delivered at the store on xxxxx and an associate called xxxxx received and signed the order. My advice for you is to visit the store or call them at xxxxxxx with the tracking information so they can easily find it and give it to you.

LAD REFUND / REPLACEMENT**
I am sorry you haven’t received your item. I know that this is very important to you. Please let me know whether you'd like us to send a replacement for your item or if you want a refund.

If you request a replacement and the item is no longer available, a refund will automatically be issued to the original form of payment. If you do receive your original item after I’ve issued a refund or replacement, please email us again so we can arrange to pick it up from you.

CALL TAG **
First off all I wan to apologize for all this inconvenient, I know that this is very important to you. In this case I was checking your order and I already did the return label, you will receive it in your email address with all the information that you need about the return label. The tracking number for the return label is (XXXXXX) If you need more information please contact us back and use this reference number (xxx)

CONTACTS **
-Walmart phone number 1-888-537-5503 / 1 (800) 925-6278
-Walmart Credit Card team at 1-877-294-7880
-Savings Catcher team at 866-224-1663

CLOSE **
In closing, you will receive a brief survey about my service, I hope I assisted you as you deserve xxx ! I would appreciate your ratings and comments. Thank you for contacting Walmart.com and Have a Great Day!

END SAVINGS CATCHER ** 5cC6

Hi $contacts.name.first,

Thank you for allowing me the opportunity to assist with your concern. My name is Maria, and I am happy to assist you with your request.

I really sorry to hear that, I know that this is very important to you. I am very sorry that we did not met your expectations with Savings Catcher but trust me, that we are constantly working to avoid this kind of matters in the future.

I really love to assist you with your request about Savings Catcher. Let me inform you, that Savings Catcher will not be with us anymore. But, don't worry; you can still access to your money in Savings Catcher eGift Card and will remain you to spend until has already use it. Also you can submit your receipts until May 14th. You can load your receipts in future use or return within the app. Only Walmart Pay can be used to submit and redeem Savings Catcher.

We want to thank you for your loyalty and your participation in the program. We'll continue to work hard to offer you features and services that deliver on our promise to save you time and money—whether you're shopping in our stores or online at Walmart.com.

It's been a pleasure assisted you today. I would appreciate your feedback about my service. If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, you will receive a brief survey about my service, I hope I assisted you as you deserve xxx ! I would appreciate your ratings and comments. Thank you for contacting Walmart.com and Have a Great Day!

FEEDBACK**
I deeply sorry to hear that, I know that this is very important to you. I am very sorry that we did not met your expectations with this order but trust me, that we are constantly working to avoid this kind of matters in the future.

I appreciate your feedback and I understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. I am putting myself in your shoes and I know how frustrating this situation must be for you. I will definitely report your concerns with our Higher Department, they will be able to resolve this matter.