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Thank you for writing to us.
We understand your concern about exchange offer for your product.
We would like to let you know that the exchange product list is decided by the seller based on model and brand. Also, we see that the product is not available with the seller to check exchange product.
We request you to kindly follow the below mentioned guidelines for exchange offer:
Check if exchange offer is valid for the product.
Should select the accurate model, IMEI number, Serial number and the working condition of the product.
Pay the discounted amount listed on the website.
You will have to furnish the same product as opted during the purchase to wishmaster while Delivery.
You have to keep the products charged for the wishmaster to check.
Take a backup of the data before handing it over to the wishmaster.
You cannot avail the exchange once the order is placed without the offer. i.e. Once an exchange order is placed, you cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to wishmaster. The only possibility is to cancel the exchange order and place a regular order.
For mobiles wishmaster would check the following -
1) IMEI number on Mobile matches against IMEI number entered by you
2) Brand of Mobile matches the brand entered by you
3) Mobile stays ON without charger for 30 seconds
4) Mobile Screen is not broken
Wishmaster would reject the exchange in case of -
1) The product does not switch ON.
2) The product is broken.
3) Product does not remain powered on for 30 sec on battery power.
4) If you are not willing to allow check.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We assure you that your feedback will be shared to seller so that this does not happen again as we do not want to loose our valuable customer and they'll do their best to make sure that you don't experience this again.
If there's something we can do, you can choose to write back to us and we'll be happy to assist you.
Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre
Hope you'll understand.
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