Notes

LIT /REFUND
Thanking you for contact Walmart.com,My name is Arianda C and I am willing to provide the best solution and you can be sure that I will do my bes
t with matter.
I really apologize that you did not get the item for sure that it is not the way that we work but please let me assist you with this matter .

Let me tell you that I have tracked your order and unfortunately, we don’t see any movement on the package. Sometimes this means that the package has been lost, but other times it means that the package is still on its way but simply hasn’t been scanned at its last location.

However, because your estimated delivery date of 03/05/2019 has passed,Please let me rectify this .I can process the full refund for the order and it will back to your account in the next 5 business days. Please let me know if you allow me to process the refund?


LIT /REPLACEMENT

I really apologize that you did not get the complete order for sure that it is not the way that we work.Please let me assist you with this matter.

I carefully check your account and let me tell you that I've replaced the Bragg Organic Apple Cider Vinegar, Raw & Unfiltered, 32 Fl Oz, Multipack Quantity: 1 in your order. You'll receive an email confirmation with your new order number shortly. The delivery date will be on 03/22/2019.It is the sooner date that I could find for you.I appreciate the second chance and we will be aware of your item.


MP

The reason that I need to escalate to our Marketplace team is because I will like to help you better but I do not have the tools to process the refund, replacement or credit but our team in charged of this, they will contact you as soon as possible and provide you the best solution . I appreciate your time and patience with this matter.
Please,I want to make sure that you get the resolution from our Marketplace seller, please if you do not have the response you can reply this email and I will further investigate or escalate to the properly team in charged for the Marketplace orders.
----------------1.As I mentioned the order was placed with our Marketplace seller and in this case I would love to process the replacement or refund but our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection. In order to receive the best assistance regarding your order, I have escalated this issue directly to them. You should receive a response via email or phone call within 24 hours if you want the replacement but let me tell you that I cannot guarantee that our third party seller can process the replacement because sometimes the item is out of stock. If it happened, our carrier will process the refund instead. (any option , you will need to return the item at Walmart store or our Marketplace seller will send you the return label with not extra cost)

2.I already spoke with my superior about it and as one time courtesy because I really want to help you and I got the approval to give you $5.00 as promo code that you can use in your next order and you can feel free to keep, donate or destroy.