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We understand that you want the installation of your product to be done as soon as possible. It normally takes {installation_TAT} from the date of delivery for the product to be installed. Please be assured that the installation and demo through an authorised service engineer should be done for your {product_name} by {installation_date}.
Installation related- Post TAT
We are sorry to hear that the installation of your {product_name} is delayed due to unforeseen circumstances. We are working with an authorised service engineer to get the installation of your product done. We will contact you on {order_contact_no} in the next 24 hours with an update
Installation related- Address change
We understand that you want the installation of the item to be done at a different address. We are working with an authorised service engineer to get the installation done on priority and will contact you on {order_contact_no} in the next 24 hours to get more details. Have a nice day!
Installation related- Reschedule
We understand that you would like to reschedule the installation for the {product_name}. We are working with an authorised service engineer to get the installation done and will contact you on {order_contact_no} in the next 24 hours with an update.
Technician visited issue resolved
We're writing to you about your return request (request_id} for {product_name}. We are happy to know that the service engineer was able to resolve the {issue name e.g heating issue} you were facing with the product. Due to this your return request has been cancelled by the seller. Thanks for your patience while we worked with the seller to sort this out for you.
Technician visited issue not resolved
We're writing to you about your return request (request_id} for {product_name}. Based on your request, the service engineer has completed a thorough diagnosis of the product and confirmed that the issue cannot be fixed. We have spoken to the seller and asked them to send you a replacement and this request will be fulfilled within {TAT}. You will also receive an email and SMS with more details shortly. [OOS} Based on your request, the service engineer has completed a thorough diagnosis of the product and confirmed that the issue cannot be fixed. We're sorry to let you know that the seller does not have the stock of the product available at the moment. Since, we did not want to keep you waiting we have asked the seller to refund the amount which will be credited to your {payment source} within {TAT}. We would like to thank you for your continued trust and support.
Technician visit arranged
We're writing to you about your return request {return_id} for your {product_name}. We'd like to confirm that a technician from the service provider {'service provider name'} will visit you at the below address by {date} to help you with your concern. Address: {address} Please back up any data on the device before the technician commences the troubleshooting.
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