Notes

Chat Comms

Hi, my name is Karanbir and I'll be helping you with your request.

Hi, my name is Karanbir and I'll be assisting you today.

How may I assist you today?

Please give me a minute or two while I help you get it sorted out.

Please give me a minute or two while I check the details.

Sorry for the delay in response.

Sorry it is taking bit longer. Please bear with me for one or two minutes.

Please be assured that our concerned team is looking into this and they will get back to you with an update by March 20, 2019.

Please be assured that our team will call you in your preferred language by March 23, 2019.

Please let me know if you want the pickup to be done from the same address where it was delivered.

Also would you like to share any alternate number?

Would you like to add any alternate number?

Can you please provide me with an alternate number?

Special Delivery - Please be assured that the seller will do their best to have the product reach you at the earliest.

Special Delivery -Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

Special Delivery -As soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.

Assurance - If there’s anything else I can help you with in the meantime, please let me know.
Thanks so much for that additional information. It looks like we need some help from our concerned team to resolve this. I’ve escalated this concern to them, and they’ll reply to this with more information by (Date)

Please confirm if you would like go ahead with a replacement or a refund?

Let me see, what best I can do for you.

Please do rate my interaction with you for today's experience, on a scale of 1 to 5.
Rating of 4 and 5 would mean you are happy with the conversation.
Rating between 1 to 3 would mean that you are not happy.
Your feedback is really valuable to us as it will help us enhance your experience.
We'll also send you an email to complete a short survey.

Empathy - Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

Empathy - Sorry for the unpleasant experience.

Empathy - Hence, we request your kind patience in this regard.

Hope you will understand.