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Hi Sofia,

Thanks for getting in touch.

We understand your concern about the changing the refund mode.

We'd like to let you know that once the refund is processed by the seller, it is not possible to change the refund mode.

The seller has refunded the amount of Rs.2000/- for your order 'OD113605188766178000' to your Credit Card and this will be credited to your Credit Card by November 08, 2018.

If you do not receive the refund by the given time, you can contact your bank's customer care using the number mentioned on the back of your card. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

Also, for your other queries you can write back to us, so we can assist you in a better way.

Hopee this helps.
     
 
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