Notes

SALUTATION-
You are welcome.Is there anything else I can assist you with today?

Thank you for contacting Amazon. Please click on the "End Chat" to close this window.
Bye.

As your main concern is resolved, due to no further query or response from you, I'm ending the chat to help other customers.

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GSD-
Games & Software Downloads ordered on Amazon.com are non-returnable and non-refundable after purchase. We provide this information on product detail pages in the Digital Games and Digital Software stores, as well as in the Amazon Games and Software Store Terms of Use (http://www.amazon.com/gamesandsoftwaretermsofuse).


I've checked your account and found that you have already taken the benefit of refund. I would not be able to make a one-time exception against the policy. I can not cancel the order.

I'm bound by the policy. I hope you understand my limitation and the restricted discretion.

However, as you are a valuable customer of Amazon, I am going to make a one-time exception against the policy.
I try to cancel the order. Please give me a moment.

I'm glad to inform that I've cancelled the order. The refund will get credited to your payment method within 1 hour.


The games and software are meant for US citizens. To establish this customer needs to provide following information in Amazon account:
- valid US billing address
- valid US payment card information.

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MUSIC-

As I can see understand that you are concerned about music charges in your account. Please allow me a moment to check.

As this is a digital subscription charge, it is not refundable as per the policy, but I can make an one time exception and I can cancel the subscription right away for you

I've cancelled the subscription. I've also turned off the auto-renewal feature so that would not trouble you.
The refund will get credited to your account within 3-5 business days.

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ACCOUNT-
You have not added any valid payment method in your account.1:50:27 PM It is necessary requirement for digital items, even if you want to pay from your Gift Card Balance.

I​t is one of the means to verify that the order has been made by a US citizen or person residing in US as Digital Games and Software are meant for US citizens only.








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You can use this phrase if a customer says that he was charged for Music Unlimited but was not aware that he was even subscribed:



“I understand that you are being charged for Amazon Music Unlimited but you did not authorize these charges or were not aware. Certainly, this is something that needs to be fixed as it is your hard earned money. I can see that you had subscribed to Amazon Music Unlimited Free trial and due to auto renewal function being turned On, you were charged for [no. of months]. As this is a digital subscription charge, it is not refundable as per the policy but considering the circumstances in your case, the best I can do, I can make an one time exception and I can cancel the subscription right away with 3 months of full refund along with auto renewal gets turned Off so you don’t get charged in future”



If customer says that he didn’t subscribe to Amazon Music Unlimited and he needs the full refund:



“I definitely consider your point here but sometime what happens, the subscription gets started even when you are listening songs through Prime Music service and mistakenly played a song which was part of Amazon Music Unlimited and you got subscribed to a free trial of Amazon Music Unlimited, or there are instances where your family members might subscribe to the service while listening from our music catalog. I agree that these things are not avoidable in realtime, however, as a customer service representative, I do have limitations, but still, to bring a smile on your face, I will override the policy and will make a one-time exception and help you with the refund for all the months”







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