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You would need to return the item. I will create a prepaid return label to return the item and you don't need to pay any charges to return the item.
Hello, my name is [XXXX]. I’m sorry to hear about this. I’ll be glad to help you.
Could you please let me know your order number?
Thank you for the order number.
Please accept my sincere apologies for the inconvenience caused.
Could you wait for a minute while I research this for you?
Please allow me a couple of minutes to check this for you.
Thank you, please wait while I research this.
If we issue refund in your payment card then refund will be processed within 5 to 7 business days and if we issue refund in your gift card then refund will be processed within 24 hours.
I am sorry to hear this, I will surely check this for you.
I have requested a refund of £0.00 to the payment card associated with your order which should be processed within 5 to 7 business days.
I'm here to help and will do everything possible to resolve this.
Thank you for waiting, I just need a moment to access this information for you.
Thank You.
In this case I'd create a replacement for the item however the order you have placed is a third party seller order and fulfilled by Amazon so we don't have an option to send replacement. In this case we will issue full refund and you can place a new order for the item.
You’re welcome.
Let me see what I can find out for you.
Is there anything else I can help you with?
Thank you for contacting Amazon.co.uk.
You're welcome. Thank you for contacting us
You are most welcome. Did I address all of your concerns? I just want to make sure that you feel happy with the service you received today.
Perfect- Happy to help! Once you Hit 'End Chat' there will be a Quick question that let me know if you were happy with how I handled your chat Today- I would really appreciate any feedback if you have a spare moment!
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