Notes

CLOSING
Hope I was able to resolve your issue?
Hope your issue is resolved?
You're welcome. Is there anything else I can help you with?
Can I help you with anything more today?
Thanks for using our Message Us services. I am now closing this chat. Goodbye!!Take care.
Should you need anything else. Feel free to contact us.
Customer was typing hence paused for better customer experience.
Chat window greyed out hence paused.

OPENING
Hello I'll surely help you with '' ''.
Hello how may I help you today?
I am really sorry for the inconvenience caused to you.
Please allow me 2 minutes to check the details for you.
Sure. Please allow me a moment.
Thanks for waiting.
Thanks you so much for waiting.
Thanks for the details
Thanks for the confirmation


TRANSFER LINES
I am right away transferring you to the relevant department.
They will help you further.
I do understand your point.
In this case to assist you better.
I need to arrange a callback for you.
May I know your contact number please?


FBA
as I can check the item is sold by seller and fulfilled by Amazon.
Hence, we'll not be able to replace the item.
The best I can issue a full refund for you.
The best I can create a prepaid return label for you and you can return the item for a full refund.

SELLER ITEM
As I can check the item is from third party seller.
as I can check the item is from third party market seller.
In this case to help you I can file a claim against the seller for refund of this order.If you wish I can process it on your behalf.
In this case I can contact the seller to look into this and help you further and arrange the delivery asap for you.
I have successfully contacted the seller for you.
The seller will reply you within 24-48 hours.
If in case the seller doesn't reply or the reply is not satisfactory.

CARRIER RETURN
Please select the carrier for returning the item.
Hermes pickup
Royalmail
May I know your choice?

REFUND AND RETURN
And if you wish you can place a fresh order.
You will receive an email confirmation for the same.
You can print the label and dropoff the item at any nearest post office.
I have successfully created a prepaid return label for you.
I have successfully created replacement for you.
The refund has been issued in your Original payment card and will reflect in your bank account within 5-7 business days.
The refund has been issued in your Amazon Gift card and will reflect in your Amazon account within 24 hours.
Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

I'd like to apologies for this and to help make up for the trouble, I've requested a refund of the delivery charges of £ for this parcel.
I'd like to apologies for this and to help make up for the trouble,I would love to apply £5 promo in your account.
Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

APOLOGY
As you're a loyal and valuable customer form a long time.
And I don't want to create any more hassle for you.
I will make a one time exception only for you.
I will initiate a full refund for you right away.
No need to return the item back.
Would you like to get the refund in Original payment card or gift card?

In this case, I would request you to wait till Tuesday, 13 November as sometimes carrier mistakenly scans and updates the status as delivered.
If you haven’t received your parcel by Tuesday, 13 November, please let us know.
We take full responsibility if any item becomes lost during delivery and we'll be happy to replace or refund if your order doesn't arrive.
If your order arrives in the meantime, you don't need to contact us.

I apologise for the issue with the price change or fluctuation for the item you purchased.
We’re continuously working to provide the best possible prices and prices do change from time to time.