Notes

Hello
How may I help you with "

Hope I was able to address your issue?

Thank you so much for your patience.

Thank you so much for your understanding and patience.

Need not to worry.

I am transferring this chat to our relevant team and they will assist you further.

I will arrange call back for you with our relevant team and they will assist you further.

I have forwarded this chat to our relevant team and they will get back to you within 24 hours via email.

I would like to arrange replacement for it however it is seller item so replacement is not available from our end.

The best I can do for you to issue refund right away.

The best I can do for you to create return label for full refund.




Hello , I will surely help you to resolve this issue.

As your chat has landed to me, I will make sure this is the last time you are contacting us for this and will sort this issue out for you.

I am sorry to hear that you're facing issue with this item.

I sincerely apologize for the inconvenience.

"I’ll be happy to check on the order for you”

Please don't worry. I will be more than glad to resolve this issue for you.

WAITING

Please allow me a moment while I go through the past conversation.
Please allow me a moment so I come up with the best solutions for you.

Please allow me a moment while I check this for you.

Please allow me a couple of minutes to go through the transcript.



DNR Case
I sincerely apologize that you've not received your order.

I have checeked that this item is marked as deliverd however, I also understand that you have not recieved this item yet.

Sometimes, it happens when the carrier mistakenly updates the status of the parcel as delivered when they are on their way for delivery.

I would request you to please wait till , as this is the maximum time to wait.

Closing

You're most welcome.

Hope I was able to resolve your issue?

Apart from this, Could I be of any further assistance for today?

I am happy to resolve this issue for you and hope you feel the same ?



Hope this resolves your concern, would there be anything else I may help you with ?

Thank you for using our Message Us service, it was my pleasure helping you! Goodbye, take care.

It was my pleasure assisting you. Message us should you need anything further. Have a lovely time ahead. Goodbye, take care.





After Continue---------



Should you need anything else, feel free to reach back out. Goodbye, take care.



SOLUTION
I have a plan for you.
If you wish I can issue partial refund of GBp 10 and you can purchase the wire from your local store.
And can keep the item.
SORRY PHRASE
I am sorry that you had this experience.
You're are our valuable customer and we never want our customers to face such inconvenience.

Sorry to hear that your issue has not been resolved yet, an unresolved & confused mind isn't what we want for our customer.​

Sorry for third party seller:

I understand that you wish for the replacement.

But I am afraid as this is a seller's item I don't have the option to arrange a replacement.



Offering Help
Please don't worry. I will be more than glad to resolve this issue for you.
So be assured I'll get this resolved for you with the best help possible.
Prime Delivery Late
Whenever you place an order with prime we try our best to deliver it on the guaranteed delivery date.
However, there are a lot of factors that can create a hindrance in the delivery of the item.
As like weather, transport issue or any other unforeseen circumstances at the carrier's end.
Investigation

I have checked the details and in this situation I am raising an investigation with our internal team on priority.
They will investigate this with the carrier and relocate the order.

Prime membership extend
As you're valuable customer to make up with this inconvenience I will extend your Prime membership for next 30 days.



5 GBP concession

As a token of apology I am adding GBP 5 promo in your account.
To make your experience memorable today I will apply a promo of GBP 5 to your account.
That you can use on your next purchase sold and fulfilled by Amazon.

You're are our valuable customer and we never want our customers to face such inconvenience.
FULL REFUND

Just to confirm you wish refund in payment card or gift card ?
In this situation Since you've not received the order I will no longer keep you waiting and issue a full refund for you right away.
Would that be good ?

In this case to keep you from hassle of returning the item I will make a one time exception and issue a full refund for you right away. And you don't have to return
the item.

Since, you've not received your item I will process the full refund for you straight away.
Would that be good ?

I have checked the details and in this situation you're welcome to return the item for full refund.

Undeliverable
As I can check we have not received any update from the carrier since,
It might be possible that the parcel is lost somewhere or got damaged.

Retun/Replacement

I can arrange the return label for Royal mail.



I will create a prepaid mailing label for you, so you won't be charged and will send you a confirmation email for the same.

In this situation I will arrange a replacement for you right away.
Just to confirm you would prefer Royal Mail, Hermes Pickup or Pass my Parcel ?
I have created a prepaid mailing label for you so you'll not be charged for the return.
You'll receive an email confirmation for this as well.

Market Place Request to seller
To help you wish this I will contact the seller straight away on your behalf and request them to contact you at the earliest and resolve this issue.
You'll also receive a copy of the email as well.
you can also check their email in "message center" section in your account.
If you feel that your issue is not resolved by the seller then do not hesitate to contact us, we'll be more than glad to assist you or you can also submit a guarantee
claim against the seller for your reimbursement.

In this situation I have something that is called an A-Z claim, which is to prevent our valuable customers like you from the sellers.
If you wish I will submit the claim against the seller for your reimbursement.


Refund
If you wish I can process the refund in Gift card and it will be credited within 12-24 hours.
So that you don't have to wait for 5-7 days

It usually takes 1-2 weeks to compete the Refund process.

I have processed the refund from my end.

Gift card will be activated within 12-24 hours.

Refund will be credited in your account within 5-7 business days as per the bank policy.

As you're our valuable customer I'd like to offer you a gift from my side. To make your experience memorable today with Amazon I will apply a Gift card of GBP 5 in
your account. Hope you'll like it!

Authorization
It was just an authorization amount which is completely safe with your bank and will be reversed to your account as per the bank policy.

When you place an order with Amazon, we contact your payment card's issuing bank to approve the payment method.

Upon approval, the requested amount is reserved in your account. This is known as an authorisation.
Need not to worry. It is not a charge, it is just an authorization which is done time to time to verify the payment card.
So that you can make payments easily and without any hasslee.

PRICE MATCH
"Our prices may increase or decrease based on a number of factors and unfortunately, we can’t offer you a refund for the difference between the price in your order
and the lower price you saw on our website"

"You can return the item for a refund, if you purchased it less than 30 days ago. Then re-order the item at the new price, and you'll be able to use the extra money
to buy more games!"


Pause


Order ID:
Issue:
Actions Taken:
Promises Made:



EXCEPTIONAL CASE
And as you're our valuable customer to make your experience memorable with Amazon I'd like to offer you a gift from my side.
I am applying a Gift card of GBP 5 in your account.

To help you with that I will connect you with the relevant department straight away. They will assist you further with this.
A member of our specialist team will be the perfect person to help you with this.

As you're our valuable customer and to make your experience memorable with Amazon, I will apply a Gift card of GBP 5 in your account. It will be activated within 12-
24 hours.


Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!