Notes

Hello,

Here is the link to print the prepaid return mailing label to return the kindle device:

If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. Once you're signed in, try clicking it again or copying and pasting it into your browser's address window.

You will just need to print and attach the return mailing label on your device box and after that, just drop it to your nearest UPS center for shipping. If you don't have the original box, you can use any other box, however, the label should be attached on the box.

Please do not return additional accessories such as power adapter, cord and case with the device.

Thanks for contacting Amazon.

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WSR

I do not want you to get in more hassle.

In this case, the best would be to replace the device under warranty service request.

So that once we receive it, our team can issue the replacement.

I will provide a label paid by Amazon to return the device.

Please confirm me your shipping address under which you would like to get the replacement.

I have successfully processed the warranty request for the device.

I will send you the link to print the prepaid return mailing label to return the kindle device to your email, just after this chat.

Once you have shipped your device, you will get the replacement with in 5 business days.

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Once you’ve shipped your device, you should typically receive a replacement or have your own device returned to you within 5 business days.
A valid credit card is required for collateral since a replacement is being issued before returned items are received. We may authorize up to $1 to verify the selected card is valid.

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15% OWW DISCOUNT:

In this case as the hardware and software issue can not be resolved with the troubleshooting, We will need to replace the device, Checking from the details here, I see that the device was already outside the [90-days ] warranty. Did you happened to purchase an extended warranty?

I see. Given on the situation, let me exhaust my resources here and look for other options that we can offer for you.

I would love to help you with replacement however the device is out of warranty.

In this caes , I can apply 15% discount under your account to purchase the new [Fire tablet device] now or later.
new Kindle E reader
Rather than leave you with out any option, I can apply 15% discount under your account to purchase the new Fire tablet device now or later.

You're welcome. Would you like me to issue now the discount promotions on your account?

I have successfully issued 15% promotional discount to your account, You will see the discount on checkout while placing the order for new Fire, Fire HD, or Fire HD Kids Edition Tablet shipped and sold by Amazon.com or Amazon Digital Services LLC/new Kindle, Kindle Paperwhite, Kindle Voyage, or Kindle Oasis shipped and sold by Amazon.com or Amazon Digital Services LLC.

You're welcome. Would you like me to issue now the discount promotions on your account?


Not to worry, this is not a one time offer. If in you need more time think about it first, our chat is properly documented so you can take advantage on the offer whenever you decided.


I understand however all the electronic devices are prone to hardware and software glitches and electronic device can become faulty at any time and that is why Amazon is offering replacement at a discount price for the customers as we care for them.

I know most of the companies don’t give you any options outside the original warranty, however as you are already a Kindle owner, rather than leave you hanging we can actually get you an upgrade for your Kindle at a discounted rate.

I'm sorry however we do not offer a repair service as the shipping, examination, repair cost and return shipping would end up being more expensive and time consuming than a replacement since we are not a physical store.

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CLOSING:
It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.


Ø You have been one of our good customers for *** years. Naturally, we are very grateful for your patronage and are happy to give you the speedy and efficient service you deserve.

Ø Thank you for your patronage. Wish you a great day ahead


It has been an absolute pleasure helping you today!

It's my pleasure assisting you today.

Thanks for contacting Amazon.com, have a good day.


Please do me a favor to click on the "End Chat" button on the​ upper ​right to properly close our conversation.

ADVANCE REPLACEMENT:
I do not want you to face any more hassle with this kindle and the best I can do is I can send you the new kindle right away.


FIRE TABLET 15%:

I’m sorry you've encountered an issue with your Fire tablet that couldn't be solved by troubleshooting. I’ve issued a promotional credit to your account that will allow you to purchase another Fire tablet at a 15% discount, excluding shipping costs and any applicable sales tax.

You can use this promotional credit toward the purchase of a new Fire, Fire HD, or Fire HD Kids Edition Tablet shipped and sold by Amazon.com or Amazon Digital Services LLC.

You can shop for Fire tablets here:
https://www.amazon.com/b/?ie=UTF8&node=6669703011

If you'd like to access your Kindle books while you're waiting for your new device, we have several free reading applications that you can use, which can be found at the link below:

https://www.amazon.com/kindleapps


EMPATHY :
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. Please accept my sincere apologies for this.






Sure thing. As an additional help, if you have another device like, PC, Android or Apple I will be glad to help you download free Kindle application to temporarily access your books


POWER FAST ADAPTOR PURCHASE:

“To be very honest with you we recommend this adapter when kindle device is
not charging or kindle device is not turning on. I have personally
experienced this Issue and it got resolved by using this adapter. Using this
adapter generally fixes charging issues with the kindle device. You should
try to charge your kindle with this adapter.

I request you to order this adapter and then provide the new order number
to me. Once the order ships I will issue a full refund on the order. In
case, if you still face this issue. Please feel free to contact us and we
will assist you with the best available options. Is it fine?”

FAST ADAPTER

Do you have a 9W powerfast adapter?
https://www.amazon.com/Amazon-Official-Charger-Adapter-eReaders/dp/B01I0IGFKC/ref=pd_sbs_425_3/134-1456254-5069546?_encoding=UTF8&pd_rd_i=B01I0IGFKC&pd_rd_r=P6WV5MNMXKBFPN26SBTR&pd_rd_w=8TZya&pd_rd_wg=pfGPN&psc=1&refRID=P6WV5MNMXKBFPN26SBTR

Here is the link for USB cord:
https://www.amazon.com/Amazon-Micro-USB-Cable-works-Tablets/dp/B006GWO5NE/ref=sr_1_2?ie=UTF8&qid=1496454369&sr=8-2&keywords=Amazon+USB+cable
It is a 9W powerfast adapter which is specially designed for this type of issue with kindle.
I would request you to please try to charge your kindle with this.
Please go ahead and place the order with 2 days shipping and let me know the order number.

“To be very honest with you we recommend this adapter when kindle act like
this I have personally experienced this Issue and it got resolved by using
this adapter. Our technical team developed this adapter as per the issue
which we have faced initially, so please order this adapter and then please


provide the new order number to me and I will create the follow up of the
order and once the order will ships I will process the full refund on the
order. Is that fine?”




This email is in regards with today's chat conversation about Kindle issue.

I'm glad that I was able to help you with necessary information. It was pleasure assisting you today.

If you need additional assistance or have further questions, please don’t hesitate to contact us again. You can reach Kindle Customer Support by phone or chat by clicking Contact Us on our Kindle support pages at:

www.amazon.com/kindlesupport

We appreciate your patience and look forward to serving you again in the near future.


A valid credit card is required for collateral since a replacement is being issued before returned items are received. We may authorize up to $1 to verify the selected card is valid.

REFURBISHED

When we say refurbished it means they are kindles that have been returned to Amazon within the first 30 days and the box is open. This is the reason that we are unable to sell it as New. But they all come with the same warranty which is the same as a brand new kindle.





Please treat it as an isolated issue, we also use the same device for troubleshooting and it's been 18 months now, and it works like a charm. I would recommend you to get an extended warranty for the device, 1 year for $9.99 and 2 years for $14.99, as a goodwill gesture I'll issue refund for the price of extended warranty as well. I'm doing all this because I know you won't get disappointed with the device, I'm just trying to pass that trust to you.



If you are going to purchased the extended warranty on device for 2 year,
What I'll do is to issue a credit of $35.00 (20 for the device and 15 for the warranty) to your account, but the credit will only apply to the order for the Fire device and after the discount it would cost $5.00 and you can pay $14.99 for the warranty.




Paperwhite 5th gen sync how to

1. Tap on your menu tab, go to Settings, Device Options, Personalize Your Kindle, then Advanced options.

2. If the Whispersync component in not enabled, tap on it and enable it. If your books are still not syncing, your Whispersync Device Synchronization is most likely disabled on your Amazon account







Hello,

I’m following up with the recent interaction you had with us.

Thank you for contacting in today and taking the time out of your busy schedule.

I'm sorry the kindle is not working, Most of the companies don’t provide the options outside the original warranty, however as you are already a Kindle owner, rather than leave you without any option, we can actually get you an upgrade for your Kindle at a discounted rate of 15% on the purchase of new Kindle E-ink device.

I have successfully applied 15% promotional discount to your account and it will be automatically applied to your next new Kindle, Kindle Paperwhite, Kindle Voyage, or Kindle Oasis shipped and sold by Amazon.com or Amazon Digital Services LLC. You will not need to enter any claim code to apply it.
You can use this discount on or before

You can shop for Kindle e-readers here:
https://www.amazon.com/b/?ie=UTF8&node=6669702011

You'll be able to access your existing Kindle library and change your subscription delivery options from the Manage Your Content and Devices page (www.amazon.com/mycd).

If you'd like to access your Kindle library while you're waiting for your new device, we have several free applications that you can use, which can be found at the link below:

https://www.amazon.com/kindleapps

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service.

If you still need help, please contact us again:

https://www.amazon.com/gp/help/customer/contact-us

We hope to see you again soon.