Notes

Contact ID
A1VSBCM7NTP0P1


Hello Rola,

I understand from your email that you have concern about prime charges. I am glad to help you with this.

I would like to confirm you that I've checked your account and we are unable to find 2 payment details in your account.

I would like to confirm you that this issue needs to be address over the live channel.

To assist you best in this situation, I've arranged the call back for you and please be rest assured you will get the call back within 24-48 hours.

You can also contact us via live channel to resolve your issue quicker.

Customer Service can be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:

https://www.amazon.co.uk/contact-us

The phone number is +44 (0)800 279 7234.

I hope this helps. Thank you for your patience and understanding, we're looking forward to serve you.


Hello,

I'm sorry to learn about the issue that you have with the delivery of your order #206-3062539-3841168 as you have selected nominated date for delivery however order has been attempted today when you was not at home. I understand your concern and I am glad to help you with this.

Firstly, please accept my sincere apologies for the inconvenience caused by this situation. It is not what we want our valued customer to go through.

i would like to confirm you that I've checked your order and can see it was ordered using prime delivery and Guaranteed delivery date was given for today and this is the reason order has been delivered today.

I've also checked order is showing as delivered today at 06:28:18 PM, I would like to request you please let us know whether you have received this order or not so that we will look in to this further.

I'd like to apologise for this and to help make up for the inconvenience, I've extended your Amazon Prime membership by 30 days which is GBP 7.99 per month. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account.

We continually monitor the service provided by our carriers and take complaints of this nature very seriously. We’ll replace any items lost or damaged during delivery at no extra charge and monitor our carriers very closely.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback you've provided will be used in reviewing the service provided by our carriers.

I hope that you will allow us another opportunity to serve you in the future. We look forward to seeing you again soon.



Hello Claire,

I'm sorry to learn about the issue that you have not received your order #204-7561140-5538739 however tracking is showing as delivered. I understand your concern and I am glad to help you with this.

Firstly, please accept my sincere apologies for the inconvenience caused by this situation. It is not what we want our valued customer to go through.

I would like to confirm you that I've checked your order and its seems to be lost and mis scanned as delivered.

To assist you best in this situation, I've requested a replacement order #204-9511212-6635512 and you will get it by 29 November 2018.

If you do not want replacement please let us know we will issue the full refund.

I'd like to apologise for this and to help make up for the inconvenience, I've extended your Amazon Prime membership by 30 days which is GBP 7.99 per month. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account.


We continually monitor the service provided by our carriers and take complaints of this nature very seriously. We’ll replace any items lost or damaged during delivery at no extra charge and monitor our carriers very closely.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback you've provided will be used in reviewing the service provided by our carriers.

I hope that you will allow us another opportunity to serve you in the future. We look forward to seeing you again soon.


Lost refund

Hello Anthony,

Thank you for contacting Amazon.

I'm sorry to learn about the issue that you have with your order #205-5486651-6874741 as tracking is showing as delivered however you have not received it. I understand your concern and I glad to help you with this.

Firstly, please accept my sincere apologies for the inconvenience caused by this situation. It is not what we want our valued customer to go through.

I would like to confirm you that I've checked your order and its to be lost in transit or delivered to the wrong address.

Normally, In this situation we can replace lost item(s), if sold directly by Amazon.co.uk. In this case, the item in your order was sold by Hailan-EU and is listed as ‘Fulfilled by Amazon’. These items are owned by third-party Sellers who store their stock in our Amazon Fulfilment Centres, and allow Amazon to deliver their products to you. As Amazon don't own this stock, a refund is the best option we have to resolve this issue for you. We appreciate you may have preferred a replacement and apologise that this isn't possible in this situation.

Because we can’t replace your, I've requested a refund of £8.88.

When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

We continually monitor the service provided by our carriers and take complaints of this nature very seriously. We’ll replace any items lost or damaged during delivery at no extra charge and monitor our carriers very closely.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback you've provided will be used in reviewing the service provided by our carriers.

I hope that you will allow us another opportunity to serve you in the future. We look forward to seeing you again soon.



Hello,

Thank you for contacting Amazon.

I would like to confirm you that we are unable to search order details with the tracking ID you have provided please provide the correct tracking ID.

I hope this help.


Hello,

Greetings from Amazon. My name is 000000. I've picked up your e-mail today and I'll do my very best to help you with your query.

I'm sorry to learn that you haven't received your order #00000000000 yet, as it should have been with you by now.

On behalf of our customer service team and carrier team, I extend my sincere apologies for the inconvenience caused. As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.

To help make up for the inconvenience, I've requested a refund of £[ ] for the delivery charges associated with the order. Please allow your bank 5-7 business days to process your request.

We do our best to ensure that all orders are dispatched and delivered as soon as possible, but occasionally an order may be late as a result of circumstances beyond our control.

I hope being an understanding customer you would understand that being an international shipment, it can take a bit longer time then the usual normal delivery.

Each order has an estimated delivery date by which the parcel should be delivered. If a parcel hasn't arrived by then, we'll ask you to wait a little longer for it to be delivered in case of unforeseen delays.

I've checked and can see that your parcel is in transit with [carrier], but was sent by an untrackable method so, unfortunately, I can’t confirm its exact location.

How long we'll ask you to wait is calculated based on the delivery method you chose. For your order #[ ] we won't ask you to wait beyond [ ]. We ask you to wait until then because this order may reach you before a replacement order would. Creating a replacement order at this stage may result in you having to return one of the items.

[name], I would kindly request you to please just wait till [ ].

In the unlikely event that you do not receive your parcel by [ ], then please do let us know by replying to this email and I ensure you that appropriate action will be taken to resolve this to your satisfaction.

[name], I hope being a understanding and loyal customer of Amazon, you understand that we really wish that our customers receive their products on time and we take all necessary steps to eliminate the chances of delays or misunderstanding or errors, however sometimes as in this case, we fail in living upto customer's expectations due to some unforeseen delays.

Rest assured that we are here to make things easier for you and we will do whatever we can do to prevent you from bearing any loss.

I hope this helps, should you need any further assistance please do not hesitate reply directly to this email and we will do our very best to help you.

It is our privilege to have you as our valued customer and would like to thank you for your continued support.

We look forward to a very warm and fruitful association with you.

Have a great day.

==========================================================================

Hello,

Greetings from Amazon. My name is Jahan. I've picked up your e-mail today and I'll do my very best to help you with your query.

I'm sorry to learn that you haven't received your order #[ ] for the item "[ ]" yet, as it should have been with you by now.

On behalf of our customer service team and carrier team, I extend my sincere apologies for the inconvenience caused. As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.

We do our best to ensure that all orders are dispatched and delivered as soon as possible, but occasionally an order may be late as a result of circumstances beyond our control.

I hope being an understanding customer you would understand that being an international shipment, it can take a bit longer time then the usual normal delivery.

Each order has an estimated delivery date by which the parcel should be delivered. If a parcel hasn't arrived by then, we'll ask you to wait a little longer for it to be delivered in case of unforeseen delays.

I've checked and can see that your parcel is in transit with [ ], but was sent by an untrackable method so, unfortunately, I can’t confirm its exact location.

However, we expect the parcel to be delivered by [ ].

Knowing the inconvenience this has caused to you by this situation, I'd create a replacement order for this item right away, to be sent to you as soon as possible at no additional charge. However, this item was ordered with "[ ]", labelled "Fulfilled By Amazon".

Such items are dispatched to you directly from an Amazon fulfilment centre. Because the Seller's inventory is constantly changing, and is allocated only to the orders that are directly placed online, we do not get an option to replace any items sold by them that are Fulfilled by Amazon.

As we can’t replace your order, I've requested a refund of £[ ]. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

If the parcel get delivered, please keep it as a compliment.

I'm very sorry that we weren't able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future.

You have been a loyal and supportive customer with us since a long time, I highly appreciate your support with us.​​​

If we can help further with this or anything else, please don't hesitate to get in touch again:

https://www.amazon.co.uk/contact-us

Thank you for your patience, cooperation and understanding in this regard. I hope this would not hamper your Amazon experience.