Notes

* A to Z harsh

Hello,

Thank you for writing back to us.

I'm sorry to learn that seller still not replied to your email and not willing to help you in this matter.

This is certainly not the kind of service that we want our valued customers to be experienced with. I've now forwarded your message to our team that investigates Seller activities alleged to be in violation of our policies. We will definitely review the seller's performance in this case.

Furthermore, when you buy from the Amazon Marketplace, it's important to note that Amazon neither sells nor fulfils your order. Because order # 026-5822014-2081107 wasn’t sold or fulfilled by Amazon, we aren’t in a position to refund or replace it ourselves.

Although Amazon isn't involved in individual transactions between buyers and Sellers, we'll try to compensate customers if transactions fall through.

Since it is a seller order so we don't have a direct option to replace,refund or update on the order from our end. I hope you can understand our limitations in this regard.

However as stated in our Participation Agreement, to which all participants agree before buying and/or selling on our site, this service does have a time limit of 90 days. This is stated in our online Help Pages at the following link:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201460340

As this time limit has passed, I'm afraid that you're not eligible to file a claim under our A-to-z Safe Buying Guarantee. You'll need to settle this issue with the seller directly.

However please do not worry anything as although the period in which to make an A-to-z Guarantee claim has expired, you may wish to contact your card provider as soon as possible and request a "chargeback" on the amount paid (i.e. a refund to your payment card).

You just need to explain to your card provider the reason why you're seeking a chargeback. Your card provider should then advise you of any additional information it requires from you and the outcome of their decision.

I am sorry for not helping you directly, but I hope that you will definitely understand our limitation on this matter.

Thanks for understanding. Your patience is highly appreciated in this regards.

We hope to see you again soon.

* Different FC

Hello,

Thank you for contacting Amazon.

My name is Beant. I'll do my best to help you today.

I am sorry to learn about the delay in the delivery of your order. I understand that you have placed the order on Amazon Prime delivery. We regret any inconvenience caused to you due to this situation.

I have checked your order and sometimes unexpected fluctuations in supply can add time to our original availability estimate.

While we do our best to stick to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers, and occasionally, unexpected fluctuations in supply can result in us being unable to fulfill an order. While we don't like to see this happen, and our inventory team try to avoid it at all costs, due to the size of our catalog it's occasionally unavoidable.

Your order is being fulfilled by one of our European fulfillment center due to stock issue because of which your order has extended delivery date.

Amazon has several distribution centers throughout Europe, and at times certain items may only be available in a few specific locations. As a result, your parcel will sometimes travel through other countries before reaching you. The estimated delivery date provided on your order takes this travel time into account.

The delivery dates are only the estimated delivery dates to which an order should reach by. However, it is our experience that in most of the cases customer receives the order much earlier than the mentioned delivery date.

I totally understand the inconvenience over it, If I was you, I would have felt the same.

To assist you best I have straight away forwarded this issue to the concerned department so that such incident don't happen again to you.

I'd like to apologise for this and to help make up for the inconvenience, I've extended your Amazon Prime membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account. The membership will now renew on Tuesday, 29 December 2015.

We realize this incident reflects negatively upon Amazon.co.uk and is not what you were expecting when the order was placed. As a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority and be assured that your future order would better reflect our commitment to customer.

If you've any further questions with this or anything else, please let us know by replying to this e-mail.

I greatly appreciate your understanding and patience in this particular regard. We look forward to seeing you again soon.


* IMP LINES



To assist you best, I have created a followup of your issue and I am personally looking into this issue and taking the ownership of your issue.

In this situation, I kindly request you to please wrap the item securely with any other packaging and attach the return label on it.

I can completely understand, If that happened to me, I'd be really upset too. I can imagine how frustrating that must be.

However, As we don't stock individual parts, I'm afraid that we can't send you just the damaged component.

Alternatively, If you'd not like to wait and needs the item now, please let us know, and we'll cancel this replacement, and full refund will be processed.

If we can be of further assistance, you can reply directly to this e-mail. You can reach us by chat or phone from this link:

https://www.amazon.co.uk/contact-us

Should you need any further assistance, please contact us by replying to this email and we are always happy to help you.

On this occasion we do not require you to return the original. You're welcome to keep, donate or dispose of it whichever option is most appropriate and convenient for you.

Please be assured, we take full responsibility if any item becomes lost during delivery and will be happy to replace it free of charge, or refund you if a replacement is unavailable.If you have any further questions please contact us by replying to this e-mail and we’ll do everything we can to help you.

Thanks for contacting us at Amazon.

Further to your email received, I understand that

Thanks for your patience and understanding. We look forward to serve you again soon.

Rest assured, customer satisfaction is our topmost priority and we will always help you as much we can to make you happy with our service.

We realise this incident reflects negatively upon Amazon.co.uk and as a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority and be assured that your future order would better reflect our commitment to your satisfaction.

It is never our intention to cause inconvenience to our valuable customers like you. Unfortunately, we have fallen short in providing the service you expected from us on this occasion.
I understand that you placed an order using prime delivery to give it to your son as a present for his birthday, however, you've not received it till now.

On a more personal level, I understand the importance of this order as it was intended to give as gifts to family members honoring significant life events. Regardless of it's monetary value, it is the act of acknowledging family and their achievements which gives this gift it's true meaning.

This is certainly not the kind of service that we want our valued customers to be experienced with. I have passed your feedback along to the appropriate department so that proper corrective actions will be taken in this matter.

As a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority and be assured that your future order would better reflect our commitment to your satisfaction.

Your patience and understanding in this matter is highly appreciated.

We look forward to serve you again soon.

I am sorry in making you to write back to us, but this will help us in resolving this issue for you in an efficient manner.

You can confirm the status of your order and the estimated delivery date by visiting the “Your Orders” section of Your Account or by clicking on the following link:

https://www.amazon.co.uk/yourorders

To track your delivery at any time, please visit your Orders, then click "track Package" next to the order, via the following link:

https://www.amazon.co.uk/gp/css/order-history/

-------------------------------------------------------------

DNR

Hello,

I am sorry to learn that you haven't received your item yet - it should be with you by now.

I've checked the tracking and can see that it is showing as delivered however you haven't received it yet. It might be possible that the carrier mistakenly delivered the order to the wrong address. This shouldn't have happened.

I have passed your feedback along to the appropriate department so that proper corrective actions will be taken.

-------------------------------------------------------------

FBA REPLACE NO

Normally, in this situation, I'd create a replacement order for the item right away, to be sent to you as soon as possible at no additional charge.

However, your item is sold by a third party seller "" and sold by Amazon. Fulfilled by Amazon items are generally sold by third-party Sellers but stored in an Amazon Fulfilment Centre and sent to you from there. Because the Seller's inventory is constantly changing, we do not get any option in our system to replace any item sold by them that is Fulfilled by Amazon.

-------------------------------------------------------------

A TO Z FILE

Customer have not received there parcel till now. Contacted seller but have not received reply. Upon checking found that the seller has already left amazon platform. Hence filling claim for full refund.

-------------------------------------------------------------

OFFER FASTEST DELIVERY


In this situation, I kindly request you to please place your new order with us. Please be assured, we'll provide you the item at the same cost.

To make sure you'll receive your order at the earliest possible, I would like to offer you the fastest delivery. You just need to place your new order with us and let us know by replying to this email and we'll be happy to waive off the shipping cost.

Kindly make sure item should be "Sold and Fulfilled by Amazon".

Thanks and Regards