Notes

Hi Team,
Please start using the below blurbs :

* How to place an order for Add on item
Hello,

Greetings from Amazon.co.uk Customer Service.

Further to your email received, I understand your concern regarding the item "ITEM NAME" as it is an add on item and you can't place a new order.

In this situation, I request you to please a dummy item with this item "ITEM NAME" and make the order total cost £20.00.

Once you place the order, please reply to this email and we'll be happy to cancel your dummy item and will make sure that you'll only get charge for this add on item.

To make sure you'll receive your order at the earliest possible, I would like to offer you the fastest delivery. You just need to place your new order with us and let us know by replying to this email and we'll be happy to waive off the shipping cost.

Kindly make sure item should be "Sold and Fulfilled by Amazon".

Should you need any further assistance, please contact us by replying to this email and we are always happy to help you.

I hope this helps. We look forward to serve you again soon.

* ASIN needed

Hello,

Greetings from Amazon.co.uk Customer Service.

Further to your email received, I understand your concern regarding "CUSTOMER ISSUE".

Please allow me to explain you.

We'll be happy to help you but I want to be sure that we're looking at the exact item you're asking about, so we'll need a little more information first.

To assist you better, I kindly request you to contact us with the complete item name or please return to the item page on our website.

Under the heading "Product Details" you will find a reference number marked "ASIN", so that we'll investigate and assist you further.

Please reply to this e-mail with the complete item name or the ASIN and we will be happy to assist you further.

I am sorry in making you to write back to us, but this will help us in resolving this issue for you in an efficient manner.

We appreciate your patience and understanding in this regard.

We look forward to seeing you again soon.​​

* GC More Info

Hello,

This is Beant from Amazon.co.uk and I would help you best to resolve your issue.

From your email, I'm sorry to hear you're having trouble using your Gift Card.

I apologize for any inconvenience caused to you due to this situation.

Please do not worry. We are here to help you.

In this situation, I want to inform you that we'll be happy to assist you with this issue but we'll need some more information so that we can resolve the issue. I would request you to please reply to this e-mail providing the details listed below:

1. The Gift Card claim code.
2. The address to which the Gift Card was sent.
3. The name and e-mail address of the sender.
4. The original order number (if known).
5. Snap shot of the Gift card (both front and back side of the Gift card)

I would request you to please provide us these information so that we can resolve the issue more efficiently. Once we have these details we can look into it straight away.

I realize that at this point, asking you to contact us again would be somewhat tiresome, however, it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

I hope this helps. On a personal level, I highly appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.

Should you require any additional information or assistance, please feel free to write back to this email.

We look forward to seeing you soon.



* Collection Failed



Hello,


Greetings from Amazon.co.uk Customer Service

Further to your email received, I understand your concern regarding the collection of the item "ITEM NAME".

Firstly please accept our sincere apologies for the inconvenience caused. As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.​


To assist you better, I've gone through your account and try my best to arrange a collection with another carrier but system is not allowing me to do so.

Please accept our sincere apology for the inconvenience this situation has caused you.

In this situation, I kindly request you to please arrange a DPD collection from your end by using the below link :

http://www.dpd.co.uk/content/products_services/dpd_pickup.jsp


Please be assured, we'll be glad to reimburse the return postage.

If we can be of further assistance, you can reply directly to this e-mail. You can reach us by chat or phone from this link:

https://www.amazon.co.uk/contact-us

We look forward to serve you again soon.



* Two step verification



Hello,

This is Beant from Amazon.co.uk and I would help you best to resolve your issue.

From your email, I am sorry to learn about the problem you had with logging in to your account and I understand that when you are trying to log in to the account you are being asked for verification.

Firstly please accept our sincere apologies for the inconvenience caused. As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.​

You might be facing this issue because of the two step verification. Two-Step Verification is a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password on computers and devices.

To access your account after Two-Step Verification has been turned on, you'll be prompted to enter a security code once you have signed in as normal. You can receive this security code in a variety of ways depending on the option you select during sign up, including text message, voice call, or authenticator app.

You can find instructions on how to sign in to your account when Two-Step Verification is enabled by going to the following Help page:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202040190

Further, You can disable Amazon's Two-Step Verification by following the steps from this Help page:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202040210.

If you aren't able to sign-in using a registered backup method or a trusted device, follow the instructions on this Help page to disable Two-Step Verification on your account:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202040300

If you still face issue with logging to your account, I would suggest you to please contact us by phone so that we can provide you real time assistance and resolve the issue for you so that you can access your account. Please be assured that we will do everything to help you. If you prefer to call us, we're available 7 days a week 06.00 to midnight, local UK time. Freephone (within the UK):

0800 279 7234

International customers can reach us at +44 (0) 207 084 7911.

I hope this helps. On a personal level, I highly appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.

I hope you understand that I've put in my best effort to assist you with your concern.

Should you require any additional information or assistance, please feel free to write back to this email.

We look forward to seeing you soon.



* Unknown order late



Hello,


Thank you for contacting Amazon.co.uk.

My name is Beant, I have picked up your email today and I'll do my best to help you with your query.

I understand from your email that you have a concern regarding the parcel which you have receivedtoday.

It may be possible that it's a gift for you from someone you know or it may have been sent you on error. Please be assured that you weren't charged for anything you didn't order.

In this case, we suggest you to check the package and write back to us with the following information:

* Correct Order number
* Shipment ID
* Tracking Number

Under the barcode, there will be a line in the following format:

Djdf348ZJzN/1/-.27/std-uk/+12345678987654321/302 (04/12)

The shipment ID is the part before the first forward-slash (/), or in this case "Djdf348ZJzN".

Please reply to this email with the information so that we could locate the order details and assist you efficiently.

Alternatively you can also send us the scanned copy or picture of the label as a PDF, JPG or PNG file

I realise that at this point, asking you to contact us again would be somewhat tiresome, however, it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

On a personal level, I highly appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.
​
I hope you understand that I've put in my best effort to assist you with your concern.


We are looking forward to assist you.

* More info needed

Hello,

From your email I understand your concern regarding the order you've received. Please accept our sincere apologies for any inconvenience caused.

I reviewed your email and see that your order arrived in damaged condition and you wont be able to sue it. I also see that you were looking for this item to be delivered and sadly it arrived in damaged condition and you will not risk ordering it again in-case of repeated damage.

In this case, I've checked this for you and I completely understand your concern in this regard.

I checked your account and see that there are many orders placed in last week and we are not sure which order you are referring to. Once you write us back with the order number or product name we will check this for you and make sure we help you accordingly.

Please be assured that once we receive the order number or product name we will check and make sure we sent you a new replacement order without any damage or help you with further options.

I'm sorry asking you to write back but this will help us serve you better and make sure we solve your query without any delay.

Once again, please accept my sincere apologies for the inconvenience caused.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any trouble you have with your orders, queries and your account.

Your understanding and patience is highly appreciated in this regard.

I hope this helps. We look forward to seeing you again soon

* Price match can't

Hello,

Thank you for writing to Amazon.co.uk Customer Service.

This is Beant from Amazon Customer Service team. I have received your e-mail today.

Further to your email received, I understand your concern regarding the price of the item "Remington Colour Cut Hair clipper".

To assist you better, I've gone through the website and can see that the current price of the item is £12.00.

Please allow me to explain you.

Our goal is to offer customers the greatest selection and this means that prices we offer for items on our website do vary from time to time.

Because we operate in a very competitive environment, we give every consideration to keeping our prices for items as low as possible and our discount structure and strategy is something we have developed to best serve the needs and desires of our customers. When possible, it is our policy to offer the highest discount we can for an available item.

We realise that from time to time our customers will be able to purchase items from another store at a lower pricethan ours and while we don't always beat the best available price, we do offer our customers consistently low prices on our entire range of products, including:

* 30% off books where the list price is over 10 GBP
* Chart CDs from 8.49 GBP
* At least 30% off bestselling DVDs
* 25% or more off Video Games - new and future releases
* 50% off Software bestsellers
* Low prices on thousands of Electronics and Photo products

Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your Shopping Basket. Please note that placing an item in your Shopping Basket does not reserve the price shown at that time – an item's price may increase or decrease between the time you place it in your Shopping Basket and the time you proceed to checkout. Also, some promotional discounts may be limited-time offers or subject to availability.

More information on pricing can be found on the following Help page:

http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=1040614

Thanks for your understanding. We look forward to serve you again soon.

* Locker replace no

Hello,

This is Beant from Amazon.co.uk and I would help you best to resolve your issue.

From your email, I am sorry to learn about the problem you had with your "ITEM NAME".

Firstly please accept our sincere apologies for the inconvenience caused. As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.​

Normally, in this situation, I'd create a replacement order for the item right away, to be sent to you as soon as possible at no additional charge.

However, I have checked and can see that the order was sent to the Store address. In this situation the system will not allow us to send a replacement to the store address.

However there is no need to worry. We are here to help you.

In this case, I kindly request you to write back to us with the alternate delivery address where you would like to receive the replacement and we will be more than happy to send a replacement for the item. If it is not suitable, we will issue a refund and you can place a new order.

I realize that at this point, asking you to contact us again would be somewhat tiresome, however, it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

On a personal level, I highly appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.

Should you require any additional information or assistance, please feel free to write back to this email.

We look forward to seeing you soon.



* Order can't find





Hello,

This is Beant from Amazon.co.uk and I would help you best to resolve your issue.

From your email, I understand your concern that you would like to return the "ITEM NAME" but it is not showing on your account.

Firstly please accept our sincere apologies for the inconvenience caused. As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.​

In this situation, I want to inform you that I have checked your account and I couldn’t find the item you are referring to. Please note that for security reasons we can only send order information to the e-mail address associated with the account.

When you place an order we send you an e-mail confirmation containing all the details of the order. This e-mail is always sent to the e-mail address on the account you used to place your order.

It might be possible that you placed your order on one of our partner websites. If so, the customer service team for that site should be able to locate your order and answer your questions.

However, if you have placed the order with us, I would request you to please provide us the order number and we will surely assist you further.

I realize that at this point, asking you to contact us again would be somewhat tiresome, however, it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

Rest assured that we are here to make things easier for you and we will do whatever we can do to prevent you from bearing any loss.

I hope this helps. On a personal level, I highly appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.

Should you require any additional information or assistance, please feel free to write back to this email.

We look forward to seeing you soon.