Notes

Hi,

Thanks for writing in.

We understand your concern that you want to know about 10% cashback on PhonePe wallet.

As per your concern we look up on your orders and found that you have placed an order for 'Aspir Back Cover for Samsung Galaxy A8 Plus', 'Onlineshoppee Zig Zag Wooden Wall Shelf' and 'Bajaj DX 2 L/W Dry Iron' with the cash on delivery mode of payment due to this the offer are not applied on your products.

Also, we would like to let you know that Rs. 60/- for 'Syska HT100U Cordless Trimmer for Men' and Rs. 100/- for 'Orient Wendy 3 Blade Ceiling Fan' Cashback added to your PhonePe wallet.

In case there’s anything else we can help you with, please feel free to write to us.




Hi Bhartendu,

Thanks for writing in.

We understand your concern about Flipkart Plus Coins for your order 'OD113794488912815000'.

We'd like to let you know that you have earned 1 plus coins which are in 'Pending' state for this order, these will get into 'Credited' state after the return window is over for this product.

Here are the details for Coins:

- Coins are credited after the return period is over for all products in order.
- You will be able to view the total number of coins in the coin balance section on the Plus Zone.
- Credited coins can be used for multiple benefits and offers in the reward store.

Here's how you can see the details of Pending, credited, used and expired Plus Coins:

For App:

- Click on Flipkart logo
- Go to 'Flipkart Plus' page
- Click on 'Coins'

For Website

- Click on 'My Account'
- Go to 'Flipkart Plus' page
- Click on 'Coins'

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

Hope this helps.

Hi Muhammed,

Thanks for writing in.

We understand your concern about the coins for your order 'OD113057064506833000' and are sorry for the trouble you had to go through.

We'd like to let you know that you have earned 4 plus coins which are in 'Pending' state for this order, these will get into 'Credited' state after the return window is over for this product.

Here's how you can see the details of Pending, credited, used and expired Plus Coins:

For App:

- Click on Flipkart logo
- Go to 'Flipkart Plus' page
- Click on 'Coins'

For Website

- Click on 'My Account'
- Go to 'Flipkart Plus' page
- Click on 'Coins'

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

Hope this helps.

If you still have any further query, please feel free to write back to us.

-------
free shipping i am plus member
>>>Enquiry about flipkart plus
{Info given as per cx VOC
Tagging done as per Yoda doc.}

Hi,

Thanks for writing in.

We understand that you'd like to get free delivery of your favorite products as you are a Flipkart plus member.

We'd like to let you know that free shipping is applicable on selected products at serviceable pincodes at the moment.

Please check the product page for shipping related details.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

We would like to thank you for your understanding.



5. did not get membership

Hi Mathi,

Thanks for writing in.

We understand that you want to become Flipkart Plus member.

We would like to let you know that Flipkart Plus is a new customer benefits program and all customers can be a part of this program that brings them a world of benefits by accumulating 50 Coins.

Once you earn 50 Coins by shopping for your favorite products, you can become a part of this program and start availing great benefits. Here's how you can go about earning coins:

- Every order worth Rs. 250 gives you a Plus Coin
- Each additional purchase in the same order in multiples of Rs. 250 gives you an additional Plus Coin
- You can earn upto a maximum of 10 Coins in a single order

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

Hope this helps.


6. Flight booking

Hi Rahman,

Thanks for writing in.

We understand your concern about the 'Plus coins'.

We'd like to let you know that now you can earn coins on bookings made for Travel.

Also, we'd like to let you know that you can earn coins only on the 1st two transactions per month, you will NOT be able to earn any coins in the subsequent transactions for the month even, if one of the 1st 2 orders gets cancelled.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

Hope this helps.



Hi Satish,

Thanks for writing in.

We understand your concern about the Flipkart plus coins and are sorry for the trouble you had to go through.

We'd like to let you know that the Flipkart Plus was started on August 01, 2018.

Since, you have purchase all the products before the August 01, 2018. Due to this you have not received plus.

Feel free to contact us for further assistance.

Hope this helps.





5. Flipkart Plus start

Hi Radhe,

We understand your concern about the Flipkart Plus.

We are sorry for the trouble you had to go through.

We would like to inform you, the ‘Flipkart Plus’ program has been launched on 31-July-18. All customers have started earning coins from 1-Aug-18 on placing orders.

You can start purchasing products on Flipkart and earn 1 Plus coin for every Rs. 250 transaction (Maximum 10 Plus coins can be earned per order; Plus coins can be earned at an Order Level and not on Item level)

Once you have 50 coins in their account, 'Join Now' button will be enabled and can activate the 'Flipkart Plus Program'.

There are 2 types of offers that are available on the Flipkart Plus zone:

Free Offers: You can redeem benefits for free once you have activated the Flipkart Plus membership. These benefits include free and faster shipping for select products at serviceable pincodes, early access to select sales, and partner offers on food, entertainment and travel available in the Plus Zone.

We would like to inform you that Flipkart plus befits for early access for sale is not applicable for product available in Flash sales.

Exchange coins for other offers: In addition to all these free benefits, you can avail premium offers from third parties in exchange for Plus Coins.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc.

For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

We would like to thank you for your understanding.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.





Hi Raj,

Thanks for writing in.

We understand your concern about the 'Plus coins' and are sorry for the trouble you had to go through.

We'd like to let you know that the Plus Coins can be earned only twice in a month from travel-related purchases and Phonepe recharges

We'd like to let you know that you will NOT be able to earn any coins in the subsequent transactions for the month even if one of the 1st 2 orders get cancelled.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

If you still face further issue please feel free to write back to us.

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.



--------



Hi Karthik,

Thanks for writing in.

We understand your concern about the coins and delivery of your order.

We are sorry for the trouble you had to go through.

We'd like to let you know that the the products will be delivered to you on promised date and the plus coins will remain in 'Pending' state for an order until the return window of the products in the order is over.

We'd like to let you know that the you have 49 plus coins which are in pending state and these Coins will get into 'Credited' state after the return window is over for the products. After that you can redeem the Credit coins to activate your Plus membership.

Here's how you can see the details of Pending, credited, used and expired Plus Coins:

For App:

- Click on Flipkart logo
- Go to 'Flipkart Plus' page
- Click on 'Coins'

For Website

- Click on 'My Account'
- Go to 'Flipkart Plus' page
- Click on 'Coins'

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

We'd like to let you know that your order with the products will be delivered to you on below dates.

1. Charms Diva Precious Alloy Anklet will reach you by November 01, 2018.
2. Eveready 10 W Round B22 LED Bulb will reach you by November 01, 2018.
3. Eveready LED Batten 4ft T5 - 20W ( 6000K cool day Light) Straight Linear LED Tube Light will reach you by November 02, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

If you still have any further query, please feel free to write back to us.




rto

IN1809172129099618441