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Thanks for writing in.
We understand your concern about exchange for 'xxx' with Order ID: xx.
We'd like to let you know that the reverse pickup of the originally delivered product has already been done and sorry to let you know that the seller will not be able to fulfil your exchange request at the moment.
Also, the seller has shipped your replacement order. It will be delivered to you by xx, 2018. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN
If you'll face any issue with replacement order, we request you to get back to us, we'll surely help you out.
Hope this helps.
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