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Thanks for writing in.
We understand that you want to pay through Credit Card for your product 'Redmi Note 5 Pro (Rose Gold, 64 GB)' with order ID: OD113608303025214000.
We are happy to inform you that you can change your COD order to prepaid.
We would like to let you know that the available Payment methods are PhonePe Wallet, PhonePe UPI and Saved Credit/Debit cards in the PhonePe App only.
Below are the scenarios for which this feature will be available:
- Orders with single unit.
- Courier service provider is Ekart.
- The status of the order is between 'Dispatched and OFD'.
- Current payment mode is COD (Cash on Delivery).
- Through Self-serve (app) or using the link provided to you via an email/sms.
Following are the steps to convert COD order to Prepaid:
-Courier service provider is Ekart
-Current payment mode is CoD (Cash on Delivery)
-PhonePe payment app should be installed/ available
-This payment option is available only in selected regions
- Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
- Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
- If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
We'd like to assure you that we’re doing everything possible to give you a better shopping experience on Flipkart.
Hope this helps.
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