Notes

Hello , I will be assisting you from here .



Please allow me a moment to read the previous conversation .



You are most welcome .Thank you for contacting Amazon.





Is there anything else I can help you today ?



And if seller will not issue refund with in next 24 to 48 hours please contact us and we'll file claim against seller.



May I know the last 4 digits of the order number?

May I know the last 4 digits of the card?

I'll look into it for you right now.





CALL:-

We have a specific team who are trained for this issue and they don't have the chat support.May I know your contact number please?



Refund Total:



Funds will be credited to the original form(s) of payment and may take 3-5 business days to process.

Is there anything else I can help with?





Closing.

You're most welcome. Thank you for contacting Amazon.

Is there anything else I can help with?

We appreciate you being a Prime Member. Thank you and have a great week!





You're welcome , Is there anything else I can assist you with today?

Considering your issue is resolved, I need to close this chat.If you need any further help you can feel free to contact us back.





Refund/lost:

I've checked the tracking details and it is not updated, we assume the package is lost by carrier.

It seems that your package is lost or misplace by the carrier.

I can issue you full refund or send you the replacement with the fastest shipping.

I've checked your order and see the item was ordered from seller, a seller on our website.

Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.

I can issue you the full refund right now.

You can place a new order with the fastest shipping

I'll also refund you the shipping cost when the item ships out.

I can send you the return label to return the item for full refund.



I have created a personal followup and will refund shipping charge as soon as the item ships out.And you will received an email once the refund processed.





Apology:



I'm sorry that you haven't received your item.

I'm sorry that you received damage item.

I'm sorry that you received wrong item.

I'm sorry that your item has shipped yet.

I'm sorry that your item is missing parts.



I'm sorry you didn't receive your package, even though tracking says it's been delivered.

Sometimes a carrier will scan a package as "Delivered" when it's still on its way.

We expect the carrier to deliver the package within one business day.

As a compensation for the delay I'll issue you $5.



Order ID:

Issue:

Actions Taken:

Promises Made: