Notes

Please tell ! How may I help you today ?

I do apologies for the delay delivery however as the order is on the way please wait for the next 10-12 minutes.

Please be assured that the order will be delivered within 10-12 minutes.

As a token of apology I have manually added AED ** in your Zomato wallet which can be used in your next order.

Please be assured that we are trying to deliver the order as soon as possible.

Hi ######! May I know why you felt the quality of food was not up to the mark?

Before even attempting to explain the reason leading to this unintended mistake, I would like to sincerely apologies to you for any inconvenience this may have caused.

Please be assured that the necessary actions will be taken to avoid such lapses in the service. We will strive hard to provide you a much better experience with your further orders.

Thank you for allowing me a time to assist you. It would be great if you spare a moment to rate this conversation.

It was a pleasure assisting you! thank you for reaching out to us!

I understand that you have waited too long for the resolution and I won't lie to you, it might take a little longer. Earlier, we used to handle such cases but now we have a separate team for this. We forward the complaint to them and they work on each and every case, one case per person at a time. This is the reason it's taking so long. Our users matter the most to us and trust me, you will receive a reply from our team via Email as soon as possible.

We can understand your urgency - for now, we request you to await our verification from the restaurant. We will tempt to revert at the soonest.

Unfortunately , we will not be able to action on this till we communicate with the restaurant and share feedback regarding your concern. You will definitely receive a revert from our end. Request you to wait till then.

We have to request you to bear with us. Please do treat this undesirable experience as an exception. Do not worry, you will definitely receive a revert from our end. Request you to wait till then.

You will get a revert as soon as the restaurant gives a heads up regarding your issue.Do not worry, you will definitely receive a revert from our end. Request you to wait till then.

Unfortunately , we will not be able to action on this till we communicate with the restaurant and share feedback regarding your concern. You will definitely receive a revert from our end. Request you to wait till then.

Please allow me a minute so that I can escalate this with the restaurant.

I just had a word with the restaurant and successfully conveyed your message to them.

I just had a word with the delivery person and successfully updated your address as per your request.

Please help me with the complete address so that I can contact delivery person to update your address.

I just had a word with the delivery person and got an update that the order will be delivered within 18-20 minutes.

Our concerned team is working on your order, you will soon be notified about the acceptance or cancellation.

I request you to please wait for another 5-7 minutes, you will soon be notified.

Thank you for being a valuable customer of zomato.

We completely understand your concern of not having a desired online ordering experience with us and are apologetic for the same. It would never be our intention to make our users unhappy or disappointed in any aspect.

We hope, this slight discrepancy in our service will not put any stain in our relationship.

We also do not want you to be hungry for long.

I just had a word with the delivery person and got an update that the order will be delivered within 15 minutes.

Being a foodie, I can completely relate to your situation.

I tried calling the rider multiple times but he is not responding to my calls. As I can check the rider is on the way, please wait for 10-15 minutes you will receive the order. Do let us know once you receive the order.

I would like to inform you that currently we do not have any coupon codes for you. As soon as we announce the same, we will definitely notify you on your Zomato App

Please give me thumbs up if you are satisfied with my assistance.

Also, please rate me at the end of the conversation. Thumbs up as good and Thumbs down if you didn't like.

I do understand your concern here, but quality and quantity depends on the sole discretion of the restaurant and we've very less control over it, however will take this up with the restaurant's management.

Be assured that we will share a stern feedback with the restaurant and make sure to improve upon the services and avoid such incidents.

Hope we were able to resolve your concern. If you liked the chat experience, do rate us positively at the end of it

I apologise for this delayed delivery. I have taken the feedback of your concern with the assurance that such instance does not takes place again.

I really do appreciate for understanding us and giving us positive responses, Thanks for your cooperation.

Please allow me few minutes to get this checked.

I am working on your request.

It is taking a bit longer to contact the restaurant, please bear with me.

I am constantly trying to get an update from the restaurant.

I am trying different channels to contact the restaurant.

Currently restaurant's number is unresponsive. Please bear with me while I am actively working to get an update.

Despite of several attempts, the restaurant's number is not getting connected. Please stay connected while I am trying to reach out to them.

Please allow me a few more minutes to get an update. Thank you so much for an update.

Please allow me a few more minutes. The restaurant is not picking up calls at the moment, please stay connected as I am trying again.

I just had a word with the restaurant and your order is out for delivery and will be reaching you within 10-12 minutes. I just had a word with the restaurant and your order will be reaching you within 12-15 minutes.

Please bear with me as the restaurant number is unresponsive right now.Your instructions are conveyed to the restaurant and they will take care while preparing your order.

Please allow me a few more minutes, while I work on your request. Please wait for a while and your order will get delivered to you and please do update once your order gets delivered to you.

However he is trying his best to reach you as soon as possible.

Please allow me a few more minutes as the restaurant number is unresponsive at the moment. We are unable to get an update from the restaurant, please allow us a few more minutes and in between if you receive your order do let us know.

The restaurant is unresponsive right now, do let us know once the order get delivered.

As I can check your order got delivered, please confirm the same. Please stay connected and I will update you shortly.

Hope to serve you better in future. The restaurant person told me that they are calling you regarding your concern.

Do confirm once the order get delivered. The restaurant person told me that they will update you regarding your order delivery status after confirming with the rider.

Please do update once your order get delivered to you. We are already working closely with our restaurant partners to avoid such scenarios. Please do let us know if there will be any assistance required.

The Kerala Relief Fund saw an overwhelming response and we were able to fund more than 200,000 meals. Thanks for your incredible support! We’re not taking any more contributions for now, so that we can deliver well on the trust you placed in us and The Akshaya Patra Foundation - our partner on the ground. We will try to switch this on again depending on the capacity our partner can cater to and the on-ground requirements. Thanks once again for your support.

However he is trying his best to reach you as soon as possible.

We request you to please treat this as an exceptional case and give us a chance again to serve you in a better way.

Quantity is something on which we do not have much control over. It is completely at the restaurant's discretion and it varies from restaurant to restaurant.

We will definitely ensure that the restaurant management hears about your concerns, directly from you and takes corrective measures.

You will get an option to where you can get your amount refunded as a credit and you can use it for making online orders.

We will surely take stern action to avoid such incident and provide you a better services from the next time.

We sincerely regret for the inconvenience. We will share a feedback with the restaurant management and make sure that the same should not repeated again. Corrective measures will certainly be taken here to ensure better customer satisfaction.

We completely understand your concern of not having a desired online ordering experience with us and are apologetic for the same. It would never be our intention to make our users unhappy or disappointed in any aspect.

I would request you to please wait for some time once the order gets confirmed

I understand your disappointment here. We tried to deliver your food within the estimated delivery time but failed due to some unexpected issue. I have already escalated this issue to the restaurant management so that necessary measures will be taken here and such delayed services are not repeated again. We as a team are extremely sorry for the inconvenience caused to you.

It would never be our intention that the food quality doesn’t live up to the ordering experience you had. Unfortunately, our control over the quality of the food that is prepared by the restaurant is limited and our we would not be able to make any monetary compensation for the same. I would definitely suggest that you post a review on the restaurant page on Zomato. This would be the best way to make sure that the restaurant management takes note of the food quality that was delivered to you and give them a chance to take corrective measures.

I've tried so many times but the restaurant is not responding so would request you to please wait for 10-15 minutes.