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As per the policy, Games & Software Downloads ordered on Amazon.com are non-returnable and non-refundable after purchase. However as you are our valuable customer I will make a exception and issue you a refund for this order.
I understand your concern that you want to cancel your digital code order.
I have successfully cancelled your subscription and initiated a refund in your original payment method. You will see the amount credited to your card within 3-5 business days.
I have successfully initiated a full refund in your original payment method. You will see the amount credited to your card within 3-5 business days.
I have successfully initiated a full refund in your Amazon gift card. You will see the amount credited to your account within 2-4 hours.
I understand that you are being charged for Amazon Music Unlimited but you did not authorize these charges or were not aware. Certainly, this is something that needs to be fixed as it is your hard earned money. I can see that you had subscribed to Amazon Music Unlimited Free trial and due to auto renewal function being turned On, you were charged for [no. of months]. As this is a digital subscription charge, it is not refundable as per the policy but considering the circumstances in your case, the best I can do, I can make an one time exception and I can cancel the subscription right away with 3 months of full refund along with auto renewal gets turned Off so you don’t get charged in future.
Thanks for contacting Amazon. If you have further query please feel free to contact us.
Have a great day!!
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