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Thanks for writing in.
We're sorry to know that you're facing issues with your 'Alcatel Pop 4 with Keyboard 16 GB 10.1 inch with Wi-Fi+4G Tablet'.
Since the product was delivered to you on May 29, 2018 it has crossed the seller's 10_day_replacement - day replacement period. Due to this, the seller will not be able to fulfil your request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been sent to you in a different email. This can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to the brand authorised service centre
http://54.251.115.165/softwareupgrade/RC%20info/Updated%20India%20Service%20Center%20List%20-%203-Dec-2014.xls
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
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