Notes

I really apologize for the inconvenience caused to you.

Do not worry sir, Cashback credit will be in next 24 hours to 48 hours.

Heartfelt apologies for this inconvenience! Please do not worry.

sir,we are here on the chat support we do not make calls to the customer.really apologize for it.

Do not worry sir, Let me check and update on the same.


Do not worry sir, Your order will deliver in next 30 to 35 minutes.

Do not worry sir, I contact with the delivery boy and confirm your order detail.

I understand your concern and we apologize but we are constantly working on our services to give the best experience to our customers.

Sir I would like to inform you that the order has already been cancelled by restaurant due to overwhelming responses from customers.

Can you please share me your concern?

Sir you are valueable customer for us so i am providing Rs.50 voucher.

As there is no response from your side, we have to end this chat, if you want any further assistance, you may contact us again. Have a nice day! Thanks for choosing foodpanda. Do give us a chance to serve you again.

Don't worry sir, Let me check and update on same.

I apologize sir, Let me check and update on same.

May i know your concern please?

Don't worry, Let me check your order detail and update you on the same.

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Template to vendor:-

Hello Partner,

This is to inform that order id: has been cancelled due to foodpanda delivery issue. You will get the payment for this order. For more information, please contact 1860-121-3663.

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If you agree, I have raised order cancellation request and initiating refund request.

I really apologize sir, Your order is delay due to delivery issue / heavy rush at restaurant.


I apologize, As per process refund credited with in 7 to 10 working days in your source account.

Sir, we would like to let you know that we just have e-mail and chat facility with us.


You will receive a confirmatory email about the refund within 1 working day and the money will be credited to your respective account within 7-10 working days.




May i know the order id please?

I understand sir the issue you are facing however would request you to please create new order as the old order has already been cancelled.

Sir, your are confirmed Tipsy Topsy Bakers order details?




I just checked that the refund was raised from our end on sep 20
if the amount is not credited yet, I would request you to share the bank/wallet statement of your account at [email protected] so that we could get this resolved.



I understand you but as i mention currently we don't have special gift card for you but yes once we have you get details on your registered mail id.


Don't worry, your voucher will be released next 10 minutes.


Sir, Are you confirming about Tipsy Topsy Bakers order refund status ?


Please be rest assured that the request has been raised and you will receive the refund in the above mentioned timeline into your account.



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` ~50
I am so sorry to inform you that due to overwhelming response and very high demand the resturant could not fulfill
this order hence its cancelled as we did not want to make you wait for a long time ! This is a very rare incident and we are very apologetic about it.

#pay for refund script.


17:28 20 SEP 2018: Dhaval: Customer complaint that order marked delivered still refund not received...As checked order did not got
cancelled and processed the order from 621 to 631 and initiated the refund for customer, tried to contact rider but number
is not answering hence cancelled the order.+


Yes Sir, you will get the communication via email and SMS too.

Sir, the voucher will be emailed to your registered email address within 24-48 hours and you can use it to avail discount while placing order on our app.

No worries Sir, we have disappointed you and you have full right to be angry with us

Thank you very much for your understanding.

We will soon update the system and you will see better changes in it.

We are making some improvement in the delivery services so that such cases are avoided.


Sir please note your ticket number:168774for future reference.



Our team is working on it you will not get these kind of issue in future.


We are sorry to know that you had a troublesome experience with food panda meals. We ensure that such incidents won't be repeated in near future. We are working to make the services better ev
ery day and avoid any recurrence in future. We are looking for your cooperation in this.


This is the no of delivery boy. you can call on this no.


your order is still not cancelled.


Can ypu please share that the reference number so that I can raise the issue at priority?

Sir,please share the reference number of the complain that you have raised


If you want to complain about delivery boy then please mail us on [email protected]

If you order, It will take sometime to confirmed that.

We are sorry for you. The voucher as been consumed.

It will initiate for my end.




Sorry but as per current order we can't reorder food for you from our end you are able to place the order form you foodpanda app.

We have received your payment and order is processed.


I’m sorry to keep you waiting.
As I can check you order is under processing. Please wait for 10 minutes more and if the order would not move to next stage please contact customer support again and your will be provided a rightful resolution.


Maybe, It is the issue but I am not certain about it.


Your order is under process. You will receive the confirmation of the order soon.

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