Notes

We always strive to provide excellent service and hope that we were able to help you with your issue. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.



Pilot without call*************************************************************************************


Hi,

We're writing in about the refund of your order 'OD113647240323141000'.

We're sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs. 750/- to your Bank Account on November 05, 2018 with the refund reference number: 830921097240 and this amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

If there's anything we could do for you, please let us know and we'll be happy to help. 

Have a nice day!  


Intimation********************************************************

Hi Krishnakumar,

We're writing in about the refund for your order 'OD113638766338089000'.

We're sorry for the delay in response.

We would like to let you know that the seller has refunded Rs. 578/- for the order to your Bank Account on November 06, 2018. This will be credited to your account by November 07, 2018 as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number: 830814375097. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

If there's anything we could do for you, please let us know and we'll be happy to help.

Have a nice day! 


Wait refund WITHOUT call***************************************************


Hi,  

We're writing in about the return of your order 'OD113790876684102000'.  

We're sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs. 439/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by November 08, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.  





Wait and refund with CALL


Hi Sabu, 

Thanks for valuable time on call. 

As per our telephonic conversation. We understand your concern that you're facing an issue with your product 'SoundLogic BTHP001PX_BK Bluetooth Headset with Mic'. 

We're sorry for the delay in response. 

As specified by you, a return request has been created for the order and a refund of Rs. 699/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by November 09, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.  





BNPL refund pilot*************************************************************************************


Hi Chandra,

We're writing in about the refund for your order 'OD113739624358974000'.

We're sorry for the delay in response.

We’d like to confirm that the seller has refunded Rs. 776/- Flipkart paylater monthly credit on November 05, 2018 and this amount should have been credited by now.

If there's anything we could do for you, please let us know and we'll be happy to help. 

We would like to thank you for your patience and understanding.



PhonePe intimation********************************************************


Hi Rahul,

We're writing in about the refund for your order 'OD113734380893875000'.

We're sorry for the delay in response. 

We’d like to let you know that the seller has refunded Rs. 449/- to your PhonePe UPI on November 07, 2018 and this amount will be credited by November 08, 2018.

If you do not receive the refund by this time, you can contact PhonePe's customer care with the refund reference number: P1811052143276988915175.

Also, the seller has refunded Rs. 53/- to your PhonePe wallet on November 07, 2018 and this amount will be credited by November 08, 2018.

For more information you can contact with PhonePe on [email protected] or call them on 01246789345

Have a nice day!  




Deliver info+return step*******************************************************************************


Hi,  

We'd like to let you know that we tried to get in touch with you on '8486232471' and '7035407460' to talk to you about your concern but could not reach you.

We understand that you've received different product instead of item 'LG Mobile Battery For BL-44JN EAC61679601'.

We're sorry for the trouble you had to go through.

We would like to let you know that you can create return for your product. It's really simple! Just follow these steps:

• Log in to your Flipkart account
• Click on 'Orders'
• Select the product and click 'Return'

We'll send you an email and SMS with all the details you need.

If there's anything we could do for you, please let us know and we'll be happy to help. 

Hope this helps.




Delivery confirmation *************************************************************



Hi,

We're writing in about the delivery of your order 'OD113799659074379000'.

We're sorry for the delay in response.

We would like to let you know that the courier service provider has confirmed that the shipment of 'Redmi 6 (Blue, 64 GB)' was delivered to you on November 05, 2018.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

If there's anything we could do for you, please let us know and we'll be happy to help.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!


Case close with call**********************************************************************



Hi ,

Thanks for valuable time on call.

As per our telephonic conversation. Thanks for confirming that your issue has been resolved.

Since we're closing this case. If you have any further query please get back to us, we will happy to help you.

Hope this helps.



Unable to share invoice***********************************************************************************



Hi Hari,

We're writing in about the invoice of the order 'OD002308368876245400'.

We're sorry to let you know that we are unable to fetch the invoice of your product, due to some technical issue.

Please be assured that we're looking into this and will get back to you with an update within 48 hours.

Hope this helps.


RNR*******************************************************************************************************


Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9994300402' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email within 72 hours. You can also share an alternate number that we can reach you on.

Alternatively, you can get quick answers to your question by clicking the link given: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898.

We hope to hear from you soon.


RNR case close***************************************************************

Hi Sandesh,  

We'd like to let you know that we tried to get in touch with you on '9640583480' to talk to you about your concern but could not reach you. 

If there's anything we could do for you, please let us know and we'll be happy to help.

If there is anything you want to know, you can get quick answers to your question by clicking the link given: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898.

We hope to hear from you soon.


Pilot with bank txn


Hi Shilpa,

We're writing in about the refund of your order 'OD113533826961315000'.

We're sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs.24/- to your Credit card on October 11, 2018 with the Bank Transection number: PZT1810101426QHTDX06 and this amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the Bank Transection number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

If there's anything we could do for you, please let us know and we'll be happy to help. 

Have a nice day! 



Case close

Hi,

We are writing you to let you know that we are closing this case for now, since we have not heard from you yet

If there's anything we could do for you, please let us know and we'll be happy to help.

If there is anything you want to know, you can get quick answers to your question by clicking the link given: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898.

We hope to hear from you soon.


refund failed**********************************************************************************



Hi,   

We’re sorry to let you know that the seller was not able to process the refund of Rs. 384/- for your product based on the account details provided by you earlier.

We’ve sent you a link to update your bank account details through SMS. Please fill in the details at the earliest so that the seller can initiate the refund to your bank account.

Once initiated, the refund will be credited to your account in 05 business days as per standard banking procedures.

In the unlikely event of you not having received the link to update your account details, please reply to this email with the below information:

1. Account Holder's Name -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook) -

Hope to hear from you soon. 


Buy time***********************************************************************************


Hi Rakesh,

We're writing in about the refund of your order 'OD113743065814286000'.

We're sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by November 09, 2018.

Hope this helps.