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Thanks for writing in.
We understand your concern that you want to change the payment mode Cash on delivery (COD) to prepaid on delivery (POD).
We are sorry to let you know that cash on Delivery (COD) transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued.
However, you can still convert the Cash on Delivery (CoD) transaction to prepaid using PhonePe payment option.
Here's some Important Points given below:
-Once the Cash on Delivery orders have been marked as 'Out for Delivery', you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible)
-The payment link would remain active until the time of delivery
-Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device
-You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation
-Eligibility criteria to avail COD to POD payment conversion
-Once the Cash on Delivery orders have been marked as 'Out for Delivery', if you are eligible then you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart.
Eligibility criteria to avail COD to POD payment conversion:-
-Courier service provider is Ekart
-Current payment mode is CoD (Cash on Delivery)
-PhonePe payment app should be installed/ available
-This payment option is available only in selected regions
Available Payment methods:-
-PhonePe Wallet
-PhonePe UPI
-Saved Credit/Debit cards in the PhonePe App
If you need any further assistance feel free and get right back to us.
Hope this helps.
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