Notes

Hi Kirthigaa ,

Thanks for valuable time over the call.

We understand your concern that you are facing issue with your 'Redmi Note 5 Pro (Black, 64 GB)' with order 'OD113622391468974000'. We are sorry for the trouble you had to go through.

Here are some troubleshooting steps follow bellow steps your issue might be resolved.


Basic Checks

The battery drains faster when you use the device for:

1. Intensive use of basic functions like calls, browsing etc.
2. Navigation or GPS for long periods of time.
3. Intensive camera use.
4. Watching a lot of videos.
5. Playing graphics-intensive games.
6.Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).If you want to know how long the device has been running, follow the steps below:

-Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

-Open the phone dialer
1. Dial *#*#4636#*#* to open the testing interface
Tap Battery info
2. You can now see the Battery info, like Health and Temperature.
3. The battery voltage mentioned in the image is just for reference. This varies from device to device.
4. Battery Temperature: Anything below 50° C is considered normal. If it's above 50° C, choose the appropriate option below.

-Pull down the notification panel and open Settings
-Scroll down and tap Battery
-Tap Power and then Battery use
-In this list, check if any third-party apps are taking more battery than normal
-You can also swipe left and look at the hardware list to see if any of the components are taking more battery than normal
-Tap the Battery History icon on the top right corner of the screen.
-Check the Mobile network signal strength. Green is strong; Yellow is weak; Red is no signal. You can see the reference image to understand signal strength vs battery drain.

Note: The battery history resets every time the battery is charged to 100%.

>Pull down the notification panel and open Settings
>Scroll down and tap Battery
>Tap Power and then tap Battery Saver
>Toggle the switch to enable Battery Saver

1. Pull down the notification panel and open Settings
2. Tap About phone and then System update
3. The device will now look for an update.
4. If available, tap update to start downloading.
5. Once the download is complete, tap Reboot now.

-If required, have the your backup data.
-Make sure the battery is sufficiently charged.
-If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

-Pull down the notification panel and open Settings
-Scroll down and tap Additional settings
-Tap Backup & reset
-Tap Factory data reset and then tap Reset phone
-Wait for the countdown and then tap Next step
-Wait for the countdown again and then tap OK


Note: During setup after the reset, please make sure the customer doesn't restore the settings. We requested you to set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, request you to not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

Hope you understand.