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I am sorry to know that you have not received your item "Office Neck Massager, Home Manual Neck" which is very important for you. Please accept our apology regarding this.
It seems that the package was lost in transit. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.
I would love to create a replacement order for the items right away, shipped at no additional charge. I've checked your order and see the item was ordered from " AI NUNU ", a seller on our website. Because seller's inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.
For quickest resolution,I've requested a full refund of $11.89 for the item. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=114-8832725-4256232
To make up for the inconvenience, please place a new order via Fastest Shipping and write back to us with order number, we'll either waive or refund the shipping cost also honor the same price for the item. Please make sure that the item should be sold or fulfilled by Amazon.
{MOREINFO_LINK}
We look forward to seeing you again soon.
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