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Thanks for writing in.
We understand your concern that the wishmaster has denied to pickup the exchange product for your order 'OD112922782223456000'.
We are sorry for the trouble you had to go through.
As per our records we see that you have already contacted to our customer care executive and they have provided you the information about the order and also refund details.
We would like to let you know that for exchange mobiles wishmaster will check the following:
1. IMEI number on Mobile matches against IMEI number entered by Customer
2. Brand of Mobile matches the brand entered by Customer
3. Mobile stays ON without charger for 30 seconds
4. Mobile Screen is not broken
We would also like to let you know that once the product reaches the seller's ware house the refund will be initiated.
You’ll receive an email and SMS with the refund details, after which the money will be credited to your 'HDFC' bank account within 06 business days, as per standard banking procedures.
We would like to thank you for your patience and understanding.
If you have any further queries, please feel free to write back to us.
Hope this help!
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