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Hello, I see you have concern regarding the account, how can I help?
Hello, I see you have concern regarding the prime membership, how can I help?
Hello, I see you have concern regarding the charge, how can I help?
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Please allow me a moment to check the details.
Please help me with last four digit for order number.
Please help me with the last four digit for the payment card and expire date that you have been charged on.
Please consider it as an isolated event.
It is our priority to deliver the item safely and on time.
I have a solution for you.
Thank you for the confirmation.
Thank you for the patience.
Thank you for your understanding.
Thank you for the information.
I do understand your concern.
Do not worry. I will be more than happy to help you with the issue.
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Would you like the funds in gift card or original payment card?
I will be happy to issue a full refund for the item and you can order with us again.
Sounds good?
Actually two.
I will be happy to arrange a free replacement or I can arrange a full refund for the item.
What will you prefer?
You will get the refund within 5-7 business days in your original payment card.
You will receive the funds within 2-24 hours in your gift card.
I have initiated the refund for the item right away
First of all, I am extremely sorry that the item is defective, please accept my sincerest apologies.
First of all, I am extremely sorry that the item was not delivered, please accept my sincerest apologies.
In Amazon we do not intend to make our customer suffer like this. Trust me.
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As I can see that the item is sold by 3rd party seller.
I am sorry that the seller is not responding to the emails.
To resolve your concern I have contacted the seller on your behalf and we will make sure your issue is resolved.
The seller will contact you within 24-48 hours and provide you the best solution to your issue.
What I can do is that I can file the a to z claim against the seller on your behalf for a full refund.
Can I have your confirmation to file the claim?
I've submitted an A-to-z Safe Buying Guarantee claim on your behalf for this order.
You will also get the confirmation email regarding the same.
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You have been a long time customer with us and we do not want our customer to face any hassle.
I will be happy to issue 5 GBP promotional credit on your account as a goodwill gesture.
I will be happy to extend the prime membership for 30 days usually it cost 7.99 GBP, shall I extend it?
Shall I apply it?
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I will be needing to arrange a callback for you as concerned team will help you better.
Help me with your contact number.
I will be needing to transfer this chat to concern team so that they can assist you better.
Please allow me a quick moment while I do this for you.
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Please let me explain it to you how payment works in Amazon.
It will sort all the issue.
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It is possible that the item is lost in transit as there is no tracking update since long time.
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Upon checking the details I can see that item has been marked as delivered.
May I ask have you checked it with the neighbours or with the safe place?
If you do not receive the item by then, please feel free to contact us and we will be more than happy to help you with your issue.
I have escalated this issue with our carrier and we will make sure you get the item ASAP.
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I will not be able to arrange the replacement for you as the item is sold by 3rd party seller and we do not have the control over the inventory.
I am arranging the replacement with fastest delivery option.
You will receive the replacement by
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I will be happy to arrange prepaid return carrier for you, you do not have to pay for any postage fee.
Which carrier will you prefer to return the item?
Hermes pickup
Royalmail
I will also be sending you email it will have all the return information.
the Hermes team will contact you with 24 hours via email and you can let them know your preferred timing.
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Does this resolve your concern for today?
You are most welcome.
It was a pleasure assisting you.
Anything else I can help you with?
You’re welcome. Thank you for using our Message Us service. Goodbye for now, cheers!
Should you need anything else feel free to contact us.
cx idle
India@1234
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Hello,
Thank you for contacting Amazon.co.uk.
My name is Somesh, I've picked up your e-mail today and I'll do my very best to help you with your query.
First of all, please accept my sincere apologies for any inconvenience caused by this situation.
Please be assured that we are here to make things easier for you.
We value you as a customer. We look forward to seeing you again soon.
password reset
Hello,
I understand that you are not able to sign in to your account.
To resolve your issue I have arranged the callback for you and we you will receive the callback within 24 hours.
Customer Service can be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:
https://www.amazon.co.uk/contact-us
Please be assured that we are here to make things easier for you.
We value you as a customer. We look forward to seeing you again soon.
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