Notes

Hello, $contacts.name.first. I am sorry to know that your order *************** . I will do everything I can to take care of this for you today. For security purposes, may I get your billing address please?

Thank you for your patience, $contacts.name.first. I was able to check your order, and I can see that your item is Sold and Shipped by one of our Marketplace sellers: ************** . I understand that dealing with sellers can be frustrating, and usually takes a little more time to get a resolution.

No worries. I have a special tool to get in touch with them and request **** on your behalf. Do you mind to wait three minutes while I request this to the seller?

Thank you for your patience, $contacts.name.first. I've requested ***************** to ************* seller. They will be contacting you at **************** within one business day, no worries. May I help you out with anything else?

Thank you for your patience, $contacts.name.first. By any chance have you changed the email address linked to your Walmart account within the last 24 hrs?

My pleasure! I am happy to have been provided you a ************** . To avoid the hassle in contacting us, may I assist you with anything else?

Thank you for your patience, $contacts.name.first. By any chance have you changed the email address linked to your Walmart account within the last 24 hrs?

Thank you. I've tried to access to your savings Catcher team, but very sadly the system doesn't allow me to do so, I am sorry.But no worries: our Savings Catcher Team will provide assistance with this. You can reach them out at at 866-224-1663 or forward email to [email protected]. Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

Thank you for your patience, $contacts.name.first. Let me tell you that for the security of your financial information, the system doesn't allow me to check this information, I am sorry. No worries: our Credit Card information will be provide assistance with this. You can get in touch with them at 1-877-294-7880 or www.walmart.com/credit.

Thank you for your patience, $contacts.name.first. I can definitely help yo out with a return process. There's two options: return by store, which is the easiest way to get a replacement/refund, and the Return By Mail Process. I would start your refund/replacement now, and you would receive a free, pre-paid label and the refund/replacement will be processed once the item arrives to our Return Center. Which option is the best for you?

Thank you. Do you agree to return the item within the next 30 days to avoid a recharge in your payment method?

Thank you for your patience, $contacts.name.first. I will be glad to assist you with a free, return label. Please confirm the following information: pickup address, email address, phone number and the day to pickup the item (Tuesday - Saturday).

Thank you for your patience, $contacts.name.first. I've tried to place a replacement order for the ********** parts, but very sadly the system doesn't allow me to do so. I am so sorry.

No worries: I do have two options for you: I can provide you a 10% discount and the manufacturer phone number, they can send the ************ parts at no cost for you.

Or I can process a full replacement order, and you would need to return the whole item with a free, pre-paid return label provided by the system. Which option is the best for you?

Thank you for your patience, $contacts.name.first. I've issued a refund of *********** for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days. In addition to that, you can get in touch with ************ at *********** . They will provide the *********** parts for free. May I assist you with anything else?