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Thanks for writing in.
We understand your concern that you want to know about exchange product 'Vivo V11 (Starry Night Black, 64 GB)' with order ID: OD113639392720848000.
We would like to let you know that your order will cancel by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
Here are few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
However, with Detach option, if the 'Smart pickup' check fails, you will still be able to exchange your product by paying the total exchange value by cash or through Debit/ Credit card. The pickup charges will be waived off for 'Detach'.
Also, we would like to let you know that the Wishmaster will re attempt delivery on next business day.
We would like to thank you for understanding.
Tagging : exchange product not working
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