Notes

Before I proceed any further I need to verify some of your account details for security reasons. May I know your name on the account, the email and your complete billing address?

I would request you to please share the snapshot over our e-mail is:[email protected] So that I can help you better.



Hello my name is Chon. How may I help you?
Hello my name is Chon. I'll be glad to help you.

I am sorry for the inconvenience cause to you . I will surely help you in this regard.

I can understand your concern is regarding the refund of the product.

I can understand your concern is regarding the order status.

I can understand your concern is regarding the delivery of the product.

I can understand your concern is regarding the empty box.
I understand your situation. If I had been in your place, I would have reacted in the same manner.

I understand the frustration that you are going through.
But do not need to worry about that anymore. I will surely resolve your issue.


May I have your order id please?


Just for the confirmation are you referring to

Thank you for the confirmation.


I will definitely help you with this concern . May I please place this chat on hold for 2 minutes from now, While I pull this information up for you?

Please allow me a minute or two to look into the issue and find the best possible solutions for you .
Thanks for being online. I appreciate your patience.
"I'm sorry to keep you waiting. I'll just be a moment longer."

After check order

As I have checked your order status it is showing that

So,for resolving your issue now,I am sending a request on your behalf to the courier team now

So they will update the tracking status and deliver your order as earliest possible.

Thank you for your patience .

I have contacted to courier for you now so please do not worry It should be resolve now.

Your request has been submitted successfully.

For best resolution I can do one thing, I can set follow up with me so that I would be following the issue personally for you .

So,I would request you to please wait 24 hours you will get order on priority even before that .

I have escalated your issue to the courier team

Thank you for your understanding and cooperating with us. I really do appreciate.



I am sorry for the inconvenience caused to you.
I apologize that you have received the empty box.
I apologize that you haven't received your product.
I am sorry that you are facing problem with the order.


You may check your refund status here: https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

As you have received an empty box, I can help you with the refund or replacement of the product.


I have initiated you the refund and it will reflect in your bank account in next 2-4 business days.
I have initiated you the refund and it will reflect in your bank account in next 3-45 business days.
Also you will receive the confirmation email from our side for the same.
Please be online while I am initiating the refund.

is the maximum date line within which you will get your refund credited in your account.

As you have chosen the mode of refund as Amazon Pay balance, the refund will be processed to your Amazon Pay balance and it is credited within 2 hours after we have received your returned product.

As you have chosen the mode of refund as the original payment method, the refund will be processed in 3-5 business days.
IF BANK ACCOUNT NOT ADD
Please refer to this link. It will help you to add the bank details:



You are most welcome. I hope I resolved your query with your satisfaction.

Is there anything else, I can do for you today?

Have I been able to address all your concerns today?

It was an absolute pleasure assisting you.

It was a pleasure assisting a valued customer like you.

Thank you for contacting Amazon. Goodbye. And have a wonderful time ahead.

To close this window, please click the "end chat" link.

Thank you for contacting Amazon. We hope to see you again soon.



I hope you will understand our limitations .


Idle

Are we still connected.

I do not mean to rush you, however we have been idle for 1 minutes, if you are not able to respond in 1 minutes, I may have to disconnect the chat.

Since we have been idle for 2 minutes, I may have to disconnect this chat.

Going to help as per policy:



How to convince the customer:

I can assure you that I will try my best to get it done for you on the maximum priority for you with maximum efforts. You are our valued customer and our customer are always expecting hassle free service from our side.

It is my responsibility to get you rid out of this experience and I need to follow the procedure but from my side I will try my best to resolve the issue as soon as possible.

Customer is not ready to believe because of past issues faced

I know it is not easy to hear the same thing again and again and even no one likes it.

But I can assure that I will convince you with my work instead of my words.

I request you please do trust me once and please provide ma last chance to change your experience with us, so that I can do all the needful for you.

I know its difficult to trust me again However, please give me last chance and I am assuring you that I will definitely try to make your experience better with us.

I can certainly understand that your inconvenience has reached to its saturation point and you're extremely disappointed with this, but please give me last chance and I am assuring you that I will definitely try my best to change the negativity you have experienced.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.


Is there anything may I assist you with?

You're most welcome. Have a Good Night.
I hope I resolved your query with your satisfaction.
Please feel free to reach out to us.
Thank you for contacting Amazon. We hope to see you again soon.
To close this window, please click the "end chat" link.

You are most welcome. I hope I resolved your query with your satisfaction.
Please let me know can I be of other help to you, I will be more than happy to assist you as your satisfaction means a lot to me.
Thank you for contact us today, It was an absolute pleasure assisting a valuable customer like you. Have a nice day. Good bye.
Feel free to click "End Chat" button on the top right corner to end this chat and continue shopping on our website.
You are most welcome. I hope I resolved your query with your satisfaction.


Have I been able to address all your concerns today?

It was an absolute pleasure assisting you.


Thank you for contacting Amazon. Goodbye. And have a wonderful time ahead.

To close this window, please click the "end chat" link.


It was a pleasure assisting a valued customer like you.

Thank you for contacting Amazon. We hope to see you again soon.
Please let me know if you have any more query?

I'm transferring this chat to the concern team for better assistance and resolution.Please stay online.