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Hi Ayush,
Thanks for writing in.
We understand your concern that you have not receiving any payment option to pay online for your order 'OD113671724128070000'.
We are sorry for the trouble you had to go through.
We would like to let you know that conversion of 'Cash on Delivery' (CoD) transactions to Prepaid from Self Serve (Pay Now) option has been discontinued.
You can still convert the 'Cash on Delivery' (CoD) transaction to prepaid using PhonePe payment option via payment link in the Out for delivery SMS from 'Ekart Logistics'.
The payment link would remain active until the time of delivery. Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device.
You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation.
Eligibility criteria to avail COD to POD payment conversion
-Courier service provider is Ekart
-Current payment mode is CoD (Cash on Delivery)
-PhonePe payment app should be installed/ available
-This payment option is available only in selected regions
Available Payment methods:
-PhonePe Wallet
-PhonePe UPI
-Saved Credit/Debit cards in the PhonePe App
Also, your order has been approved by the seller and it will reach you by October 31, 2018 and you can expect more updates once it is shipped.
You can check your order status here: http://fkrt.it/bqWLi~NN Hope this helps!
If there's anything else we could do for you, please let us know and we'll be happy to help.
Hope this helps
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