Notes

Hi,

Thanks for writing in.

We understand your concern about your order 'OD113607082868768000' for the product 'Realme 2 (Diamond Red, 32 GB)'.

We are sorry to know that you are facing an issue with your product. We would like to let you know that following are some steps that might help you with your issue:

1. Check for lens protector:

New devices usually have the protective plastic over the camera lens. If not removed, the pictures will not be as expected. Check if the protective plastic has been removed.

2. Restart the device:

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If reboot isn't available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Scroll down and tap Status
Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

3. Use the default camera app:

Check what camera app you are using. If you are using a third-party camera app, please use the default camera app.

4. Check for OTA:

Things to remember before the update:
Make sure you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Please backup any important data, if required.

Follow these steps to check/perform an OTA Update:

Open Settings
1. Scroll down and tap Software update
2. The device will now look for an update
3. If there is an update available, tap Update now
4. The device will now download the update and then restart to complete the process
5. If there's no update available, proceed with the next step.

5. Factory Reset:

Warning:

If the below steps are followed correctly, your data will not be lost. Only the apps will need to be reinstalled.
If required, you can backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Open Settings
1. Scroll down & tap Additional settings
2. Tap Back up & reset
3. Tap Factory Data Reset
4. Tap Erase all content and settings data
5. Tap Erase Data & tap Erase data on confirmation message to initiate the process.

Note: During setup after the reset, please make sure you doesn't restore the settings. Please set it up as a new device.
(Some Settings or Apps might be the root cause of the actual issue).
Also, please do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If you still face any issue with the product. Please write back to us again within 72 hours we will surely assist you.

Hope this helps.