Notes

Sorry Phrase.....

I sincerely apologize for the inconvenience.

I am sorry to know you haven't received your order. I will surely look into the order details for you right away.

I understand you are concerned about a charge. Please do not worry, I will surely check this for you.

I am sorry to hear that you're facing issue with this item.

I am sorry for the issue with this seller.




Closing...

Hope I was able to resolve your issue.

Hope your issue is resolved.

I am happy to resolve this issue for you and hope you feel the same ?

Apart from this, Could I be of any further assistance for today?

You’re welcome. Is there anything else I can help you with at the moment?

Can I help you with anything more today?

Hope this resolves your concern, would there be anything else I may help you with ?

Thank you for using our Message Us service, it was my pleasure helping you! Goodbye, take care.

Thank you for contacting Amazon MessageUs services. I am closing this chat now.Please feel free to contact us should you need further help.
Take care, goodbye for now.

It was my pleasure assisting you. Message us should you need anything further. Have a lovely time ahead. Goodbye, take care.





Greeting......

How may I help you today?

I’ll be happy to check on the order for you.

I will surely help you with the issue.

I will surely look into the details for you right away.

I will be glad to assist you today.

Please don't worry. I will be more than glad to resolve this issue for you.

As your chat has landed to me, I will make sure this is the last time you are contacting us for this and will sort this issue out for you.







Waiting......

Please allow me a moment while I go through the past conversation.

Please allow me a moment so I come up with the best solutions for you.

Please allow me a moment while I check this for you.

Please allow me a couple of minutes to go through the transcript.

Thank you so much for waiting.

I would love to arrange this for you. Please stay with me while I arrange this for you.



DNR....

I sincerely apologize that you've not received your order.

I have checeked that this item is marked as deliverd however, I also understand that you have not recieved this item yet.

Sometimes, it happens when the carrier mistakenly updates the status of the parcel as delivered when they are on their way for delivery.

I would request you to please wait till , as this is the maximum time to wait.

If you do not receive the parcel by this, Please let us know. We will surely help further.

I understand this was a prime delivery. Whenever you place an order with prime we try our best to deliver it on the guaranteed delivery date.

However, there are a lot of factors that can create a hindrance in the delivery of the item.

As like weather, transport issue or any other unforeseen circumstances at the carrier's end.



Refund.....

Would you prefer a refund in Payment card or in Amazon Gift card?

It will take 5-7 working days to be reflected to your bank account while in Gift card the funds will be available in 3-4 hours or maximum 24 hours.

Refund processed to your original payment method used for this order. The funds will be reflected to your bank account in 5-7 working days.

In this case to keep you from hassle of returning the item I will make a one time exception and issue a full refund for you right away. And you don't have to return the item.