Notes

Hi Santosh,

Thank you for writing in.

We understand your concern about the return of your order 'OD112705899846883000' and sorry to know that you are facing an issue of over heating,

We request you to kindly follow the below given troubleshooting steps to resolve your issue:-

Basic Checks

The battery drains faster when you use the device for:
-Intensive use of basic functions like calls, browsing etc.
-Navigation or GPS for long periods of time.
-Intensive camera use.
-Watching a lot of videos.
-Playing graphics-intensive games.
-Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).

Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

-Press and hold the Power button on your smartphone to Restart the device (If reboot isnt available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

-Open Settings
-Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
-Tap Status
-Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

Check Apps Battery Usage

-Pull down the notification panel and tap the settings icon.
-Tap the Battery option
-This will show you the battery availability & usage on your device
-Select a service/component in order to view its battery usage
-If required, tap adjust power usage and change the settings to reduce power consumption

Check Battery History

-Pull down the notification panel and tap the settings icon.
-Scroll down and choose Battery.
-Tap the battery graph to view a details.
-Now, you should see the Battery History, a graphical representation of the battery discharge rate. Check the signal strength, awake and screen on time.

Note: This resets every time the battery is charged to 100%.

Example 1 (Poor Network Signal)
As signal strength decreases, the device requires additional power resulting in battery drain.

The cost of 1 hour's worth of calls is 150mA, assuming a strong signal (Green). So, on a 2000mA battery, it takes 8% of total capacity (8% =150/2000).

This means the same 1 hour of calls could cost as much as 23% of battery life (23% = 450 / 2000)
If you're in home or office is at a location with poor network signal, the battery may last less than normal.
Compare the colour of the network in the image to the 'signal strength vs. battery usage' below.

Example 2 (Wake Lock)
(Refer Example 2) If the "Awake" is more than "Screen ON", then you might have installed an app which has a wake lock.

Wake lock is used by app-developers to control the power state of the device. It can be used to keep the processor running and sometimes prevent screen from dimming or going off.

Apps like Anti-virus and Battery savers come with wake locks, so that they can monitor the device without interruptions. We suggest not to have these apps as Android is a safe operating system and manages battery well by itself.

Check of OTA update - Marshmallow

Things to remember before the update:

-Make sure that you are connected to WiFi. (If Wi-Fi issue,may have to use the mobile data)
-Make sure the battery is charged above 50% or is connected to the charger during the update
-You should take backup of any important data, if required.

-Pull down the notification panel and tap the settings icon.
-Scroll down and choose About Phone
-Tap System updates
-The device should now look for available updates.
-If an update is available, tap Yes,

If an update is not available, the device will show you that the current software is up-to-date

Perform a factory reset - Marshmallow

-You may data loss.
-If required, you can take a backup data.
-Make sure the battery is sufficiently charged.
-If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

-Pull down the notification panel and tap the settings icon.
-Scroll down and choose Backup & reset.
-Tap Factory data reset.
-Tap reset phone.
-Tap Erase everything to initiate the factory reset.

Note: During setup after the reset, please make sure you doesn't restore the settings. you have to set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, request you to not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If still you face any issue, please feel free to write back to us within 72 hours, we'll surely hep you out.

Hope this helps.