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My name is Sujet, I will be glad to assist you today.
Please do not worry I will be check this right away for you.
Could you please help me with the complete name on your Amazon account?
Could you please help me with the order number?
Thank you for confirming,
Please allow me a minute I will check this for you right away.
I have checked this and normally in this case I would have created a replacement but as this is seller sold and fulfilled by Amazon we don't have the control over the seller's inventory and the system will not allow us to create replacement for this order however refund is possible for this.
Thank you for your understanding in this regards, I was pleasure assisting you today. Was I able to understand all your queries for today?
I have successfully requested a refund for this item and please allow the same 5-7 business days for the refund to reflect in your payment card, usually it reflect much sooner.
Please click the "End Chat" link to close this window. You'll then be asked to complete a quick survey and provide comments about your experience. We hope to see you again soon!
have a nice time ahead
Take care
Byee :)
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