Notes

Call Back Arranged



Hello,



I am sorry to know about the problem you have had with accessing your account.



In this case, I have now arranged a call back for you. One of our phone representative will call back you as soon as possible regarding this issue.



If we can be of further assistance, you can reply directly to this e-mail. You can reach us by chat or phone from this link:



https://www.amazon.co.uk/contact-us



If you need to call us, we can be reached on Freephone (within the UK) 0800 279 7234.



International customers can reach us on +44 207 084 7911.



I hope this helps. We look forward to see you again soon.







UNKNOWN CHARGES





Hello,




I am sorry for any inconvenience this has caused you.




From your email, I understand that you are concerned about unknown charge in your account.




I have personally made a detailed check but I am afraid to say that we are unable to find any such charges in your account and in your related account as well.




However as you can see this charges in your account then so to serve you best, I kindly request you to please call our Customer Service department on the number listed below, and request to speak to a member of our Charge Enquiries team with the following information:




1) The charge amount and what was the date on which it was taken




2) The last four digits of the credit card charged




3)The annotation next to the charge on the statement




4) Do you have another Amazon account under a different email address?




5) Is the payment card on a joint account or does a family member have access to the credit card?




Our Charge Enquiries team is available Monday - Sunday 09:00 to 18:00, local UK time. Freephone (within the UK): 0800 279 7234. International customers can reach us on +44 207 084 7911.




Further to serve you best, you can also arrange a call back for you at your preferred time by visiting the following link:




https://www.amazon.co.uk/gp/help/customer/express/c2c/popup.html?c2cId=60decaf5-...




Please note that for security reasons, we cannot ask you for the security details over email. This is the only way we can verify account holder's identity. This is the only way to be certain that the request is coming from the account holder and that all personal information is protected.




I wish I could do a lot more for you but I am sorry for not helping you directly. I hope you will understand our limitation on this occasion.




We value your business with us and we are looking forward to serve you more in the future.




Thank you for your patience and understanding with our security measures and we hope to see you again at Amazon.co.uk.





PASSWORD RESET



Hello,

I'm sorry for the trouble you're having with accessing your account. I've now sent the password reset e-mail to you; however, before using this link, please make sure you are signed out of Amazon.co.uk and that you have emptied the cookies.

Cookies enable you to retain login information and does not allow to reset a new password successfully.

To make sure you're signed out, look toward the top right of any of our webpages, next to the Shopping basket icon. If you see a message saying "Hello your name. Your Account" point your cursor to it. A menu will appear and clicking the bottom option, "Sign Out", will sign you out of your Amazon.co.uk account.

To clear your cookies the following steps should be taken:

If you are using Internet Explorer, click on Tools > Internet Options > Browsing History > "Delete".

On Mozilla Firefox go to Tools > Clear Recent History > "Clear now".

If you are using Google chrome, select the wrench icon on the browser tool bar > select tools > clear browsing data > select the checkboxes for the type of information that you want to remove > finally Click Clear browsing data.

If you are using Safari, click Empty Cache from the Safari menu > click Empty when asked 'Are you sure you want to empty the cache?', > click Preferences from the Safari menu > click Bookmarks from the Security dialogue box > click Show Cookies > click to choose a cookie from the Cookie dialogue box > click Remove all.

For more information on Cookies, please visit the following URL:
http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=200168080

However, If you are still unable to access your account, I request you please call back us for real-time assistance.

I hope this helps. If you need to call us, we can be reached on Freephone (within the UK) 0800 279 7245. International customers can reach us on +44 207 084 7911.

We look forward to seeing you again soon.



Two Step verification.



Hello,

I am sorry know about the problem you have had with accessing your account.

From your email, I understand that you have no access to your mobile to get into your account Amazon account and want to update your number to

To sign in to your account after Two-Step Verification has been turned on, you'll enter your sign in information like you normally would, but then you'll be prompted to enter a security code. You can receive this security code in a variety of ways depending on the option you selected during sign up, including text message, voice call, or authenticator app.

You can find instructions for how to sign in to your account when Two-Step Verification is enabled by going to the following Help page: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202073780

However, if you face issues in receiving the verification codes.

You can disable Two-Step Verification by going to the Change Account Settings section of Your Account. Then click Edit in the Advanced Security Settings section. Then click Disable, enter the code that was sent to your phone number or generated by an authenticator app, and click 'Verify Code'.

You can disable Amazon's Two-Step Verification by following the steps from this Help page:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202040210.

If you aren't able to sign-in using a registered backup method or a trusted device, follow the instructions on this Help page to disable Two-Step Verification on your account:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202040300

If we can be of further assistance, you can reply directly to this e-mail. You can reach us by chat or phone from this link:

https://www.amazon.co.uk/contact-us

If you need to call us, we can be reached on Freephone (within the UK) 0800 279 7234.

International customers can reach us on +44 207 084 7911.

Thanks for your patience and understanding. We look forward to see you again soon.