Notes

Should you require any additional information or assistance, please do not hesitate to contact us and we'd more glad to do everything we can to help you.

We always value your business with us and we look forward to seeing you again soon.

The inconvenience causes is deeply regretted. This is certainly not the service that we expect to serve at our valued customer like you.

As a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority and be assured that your future order would better reflect our commitment to your satisfaction.

Your patience and understanding in this matter is highly appreciated.

We look forward to serve you again soon.


I do apologies for letting you write back to us again, I hope you understand that we want to help you with this issue with much accuracy for us to resolve it to your full satisfaction.

We appreciate customers who let us know when things aren't right. Your time and patience in writing to us is most honoured.

I appreciate your understanding in this regard. We look forward to seeing you again soon.


I'd like to apologise for this and to help make up for the inconvenience, I've extended your Amazon Prime membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account. The membership will now renew on Monday, 30 September 2019.



I'm sorry to learn that you haven't received you order 205-6368046-8611522,however it should be with you now


I'm very sorry that we weren't able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future.

I hope this helps. We look forward to seeing you again soon.



I've requested a refund of £[AMOUNT]. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.]

Normally, in this situation, I'd create a replacement order for the item right away, to be sent to you as soon as possible at no additional charge.


However, your item is sold by a third party seller "inkwood" and fulfiled by Amazon. Fulfilled by Amazon items are generally sold by third-party Sellers but stored in an Amazon Fulfilment Centre and sent to you from there. As Amazon don't own this stock, a refund is the best option we have to resolve this issue for you. I hope being a valued customer, you will understand my limitation in this regard.

To assist you better, I've requested a refund of £23.99 for your order to your payment card. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.


Trust me, if there was any option with me, I would have taken the ownership and have sent you, your order right away and I hope being a understanding and loyal customer of amazon, you would understand my limitation on this matter and bear with us.

You are truly one of our most loyal customers. It’s always been a pleasure to serve you. This usually doesn’t happen. I hope you'll consider this an isolated incident and give us another chance in the future.I request you to please give us a chance to serve you better.

If we can help further with this or anything else, please don't hesitate to get in touch again:

https://www.amazon.co.uk/contact-us

I hope this helps. We look forward to seeing you again soon.


If you do not wish to receive the replacement order then please let us know the same by replying to this email we will cancel the replacement order and issue full refund.



stuck...............

Hello Dan,

I am sorry to learn that your order #206-8439764-0902710 is not yet dispatched.

I have checked the order status and I am afraid to inform you that the order is stuck in the dispatch process hence it is not yet dispatched.

I can understand how annoying this situation can be when something like this happens but believe us it is never our intention.

We take full responsibility for any errors made during dispatching and transport team are working hard to eliminate these issues and continually monitors instances like this. We appreciate that this incident reflects badly on Amazon.co.uk.

Please do not worry, I'll resolve this query at your utmost satisfaction.

To better assist you in this case, I have now specially contacted our fulfilment department to dispatch this order as soon as possible so that the parcel will be delivered soon.

And now your order has been processed in advance shipping stage. Please be informed that you will receive the dispatch confirmation email of your order within maximum of 24 hours. And your order will be with you soon after the order gets dispatched.

*** To help make for the delay, I have added a 5.00 GBP promotional credit to your account. You can use the promotional credit to place your next order for the item sold and fulfilled by Amazon.

​I hope you understand that we would never want to disappoint a valued customer like you. We always endeavour to assist our customer with the best of our service so we can ensure that we fulfil all of their needs, however sometimes we fail to do so due to factors out of our control.

Your patience and understanding are greatly appreciated in this regard.

I'm very sorry that we weren't able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future.