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I have checked the details for your concern and in this case to help you with this, I would like to arrange a product as a replacement with the fastest delivery available or by issuing the full refund right away.
Please confirm which option is more convenient for you?
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Apology
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Firstly please accept my sincere apologies for any inconvenience this situation has caused to you and I will certainly help you with the same.
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FBA Refund
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You are welcome and [], we generally offer replacement if the product is sold and fulfilled by Amazon but unfortunately the product you are referring to is sold by seller and fulfilled by Amazon. These products are not eligible for replacement so in this case to sort this out I would like to issue full refund right away and you may think to place a new order to get this product.
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END chat
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You are most welcome :)
Is there anything else I may help with?
You are welcome.
May I end this chat session?
Sure, [] once I close this window. You'll then be asked to complete a quick survey and provide comments about your experience with me today. We hope to see you again soon!
Thank you for contacting Amazon.
Have a great day ahead :)
Message us if you need further assistance.
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Transfer
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I have checked the details for your concern and to assist you better, I am transferring this chat to our concern department and they will help you further. Please stay connected.
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Refund
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[], you will be glad to know that I have successfully issued full refunds for this product. I would request you to please allow 5-7 business days to your bank reflect this refund into your bank account.
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DNR
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I understand your point and sometime what happened that the carrier update the tracking as delivered in advance and the product used to be with the carrier facility or with the deliver person and they deliver the parcel after wards. So this case I will be glad if you could wait until [] as we are expecting it to be with you by this date.
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RMA
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Anne, I have checked the details for your concern and in this case I will be happy to help you by arranging prepaid return label to return the received products back to us for full refund.
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