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Sunny Bhagtani

+919624045305

[email protected]

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ACC13894419057155268


Assigned Context: Incident - IN1811221609103912968
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IN1811221609103912968
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IN1811221609103912968
Assigned Email Incident
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Incident Id - IN1811221609103912968
Updated
Queue
Serco email general
Agent
Igsmt18.430649
Created
22 Nov 18, 04:09 PM
Issue
Technical error
Your query with Us

Sunny Bhagtani
<[email protected]>
22 Nov 18, 04:09 PM
My account is showing an incorrect mobile number. And I am not able to update/correct it. Please help me with that ASAP.

igsmt18.421878
22 Nov 18, 04:13 PM
info given hence tagged here

Sunny Bhagtani
<[email protected]>

to:[email protected]
Hi,
I have tried all the solutions in the below email but I am still not able to update the mobile number, as in the app there is only an option to update the email address and not the mobile number. Please help me with updating the mobile number ASAP as I want to place an order on Flipkart, but waiting for this problem to be solved.
Regards,Sunny Bhagtani


On Thu, 22 Nov 2018 at 16:12, Customer Support wrote:
Flipkart emailer
|
| |
| Hi Sunny,

Thanks for writing in.

We understand your concern that you are unable to update your phone number.

We're sorry to hear that you are not able to access our app. Let us help you fix this.

Here are a few tips that should work:

- Log out and close the app and log in again
- If this doesn't work, please uninstall and reinstall the app and it should work just fine after that

We're sorry to hear that you are not able to access our website.

Let us help you fix this. Here are a few tips that should work:

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser

If you've already tried this, please reply to this email with the error message and we'll sort it out for you.

Hope this helps.

Regards,
Kulwinder Singh
Flipkart Customer Support
|
| Auto-Response ( 2018-11-22 16:09:16 ) Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart Your Query ( 2018-11-22 16:09:10 ) My account is showing an incorrect mobile number. And I am not able to update/correct it. Please help me with that ASAP. |

|


| |
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[email protected]
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Subject

Hi Sunny,

Thanks for writing in.

We understand your concern, we're sorry for the trouble you had to go through.

We request you to kindly get back to us with the screenshot of the error message within 72 hours.

Hope this helps.
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Order Id
Order Item
Generic6/33
Generic1/4
Account Related1/11
Order to Shipped1/37
Shipped to Delivered2/49
Flipkart Pay Later1/11
2GUD1/9
Buy Time - General query0/1
Buy Time - Customer Issue0/1
Buy time- 2nd time (Order related)0/1
Buy Time 0/1
Gift Card Expired1
Holygrail - Order Processing time long(Pre-shipment)1
Hi Sunny, We're sorry for the {mention the issue e.g. the delay in delivery}. Please be assured that we're looking into this and will get back to you with an update by {oathKeeper_tat}. Hope this helps.
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