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Hi,
Thank you for writing in.
We understand your concern about the delivery of your <Product> with the order <Order ID>.
We are sorry for the delay in delivery of your order due to an unforeseen issue faced by the courier service provider.
No worries, we have notified this issue to our concerned team and please be assured the order will be delivered to you by November 16, 2018.
We will make sure that this kind of delay will never happen again.
We'd also like to let you know that the shipping charges of Rs.40/- will be refunded to your gift card section of flipkart wallet within 24 hours of successful delivery.
Hope you will understand.
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