Notes

Just for confirmation, may I know the last four digits of your card and it's expiry date.

I have check your order and can see that


I am really sorry for the inconvenience caused to you.
Firstly, please accept my sincere apologies for inconvenience caused.

Could you please allow me some time while I check this for you.

Please allow me some time to check this for you.
Thanks for waiting, I really appreciate your patience.


I hope I was able to help you within this chat?

Please allow me some time while I am transferring your chat to my relevant team.

Hello, my name is Rizzwan. I'll be happy to help you today, may I know your full name of Amazon account please?

Thank you for verifying your account.
I do understand your concern that you please do not worry I will certainly look into this matter and resolve this for you.


Could you please provide me the order number to assist you better?
Thanks for the order number, please allow me sometime while I look into this for you.


I’m still looking into this, your continued patience is appreciated. Thanks!

You will get an email to return the item, please ignore that email because you have not get any item to return


Just for confirmation, may I know you want the refund amount to gift card or credit card?


I have checked and find that this item is sold by seller and fulfilled by seller in this case will contact the seller on your behalf


Sometimes carrier scan the parcel accidentally before deliver it to customer. In this case please wait for 24 hours to get the item delivered to
I requesting you to wait because if I issued refund and the item deliver to youtomorrow then you will be charged for it again.


Just for confirmation, may I know shall I arrange home collection for the item from Hermes or create royal mail printed label to return item back from any post office.

I've checked your order and find that this item is sold and fulfilled by Amazon, in this case I will create replacement, refund or partial discount for the same.

I have checked and find that, this item is sold by seller and fulfilled by Amazon. In this case I will issue full refund for the item.

I have checked your order and find that, this item is sold by seller and fulfilled by seller. In this case I will contact the seller on your behalf to


I am taking your feedback and we will work on this to improve it.

Sometime time item got delayed due to it is not available at your nearest fulfillment center, we have to arrange it for you from other fulfillment center to deliver you.

I’ve requested a refund of £ to the payment card associated with your order, we will send you a confirmation via e-mail when it's complete. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it. However this is maximum time.

I have requested the refund to your gift card of £ and it will be credited to your account within 1-3 hours or maximum 24 hours.



Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When you place a qualifying order, you'll be able to see that the value of your promotional credit has been deducted from the total cost. Any unused funds will be retained in your account to be used at a later date.

https://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201945400&qid=1533488284&sr=1-1

https://www.amazon.co.uk/gp/orc/rml/

https://www.parcelmonkey.co.uk

You are most welcome. Did I address all your concern? I just want to make sure you feel happy with the service you received today?

I am glad I was able to solve your query.
Please click the "End Chat" link to close this window. You'll then be asked to complete a quick survey and provide comments about your experience. We hope to see you again soon!


It was a pleasure assisting you.
Have a good noon.
Take care and have a great day to you

Thanks for understanding. You are not only our customer but also a precious part of team amazon. We will work on this to avoid same situations in future. I hope you will accept the alternative and will forgive me for the trouble caused.

It seems that you've accidentally clicked on the free trail of Amazon prime or it might be possible that it was activated in error by the system. I'm really sorry this has happened with you. Please accept my apologies for the same.

You have to return the item back to us. I will create prepaid return label for you.
In this case as a good will gesture I will add £5.00 promotional credit to your account for this inconvenience. You can use the amount buy item on your next orde

Transfer the email to [email protected]

https://www.amazon.co.uk/ap/signin?clientContext=259-1767195-6956025&openid.return_to=https%3A%2F%2Fwww.amazon.co.uk%2Fhz%2Fcontact-us%2Fexpress-c2c-phone%3Ffrom%3Dgp%26c2cId%3Da8f61fc9-4d35-4355-8305-e435b9eaf5fa%26_encoding%3DUTF8&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.assoc_handle=amzn_contactus_desktop_uk&openid.mode=checkid_setup&marketPlaceId=A1F83G8C2ARO7P&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&pageId=Amazon&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.pape.max_auth_age=3600&siteState=clientContext%3D261-5042354-8549043%2CsourceUrl%3Dhttps%253A%252F%252Fwww.amazon.co.uk%252Fhz%252Fcontact-us%252Fexpress-c2c-phone%253Ffrom%253Dgp%2526c2cId%253Da8f61fc9-4d35-4355-8305-e435b9eaf5fa%2526_encoding%253DUTF8%2Csignature%3Dnull

am attach how to.

This item is owned by third-party Sellers who store their stock in our Amazon Fulfilment Centres, and allow Amazon to deliver their products to you. As Amazon don't own this stock, a return in exchange for a refund is the best option we have to resolve this issue for you. We appreciate you may have preferred a replacement and apologise that this isn't possible in this situation.

I have taken assistance from my supervisor here. He checked the information and confirm that you may see in your card statement that you have been charged which is the authorization charge of the order and same take place when you place the order. Since the orders have been cancelled now, the authorization have been released from our end. You will see the same will be reversed in your bank statement in a couple of days,


I humbly ask for your gracious patience and understanding in this issue. We appreciate your business and We look forward to a very warm and fruitful association with you.​

We look forward seeing you soon again. Have a lovely week ahead :)​
I have passed the details of this incident to the packaging department and they will investigate and take the appropriate action to prevent this issue recurring.