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Thank you for writing in.
We understand that you want to change your mode of payment for 'xxx' with order ID: 'xxxx'.
We are sorry to let you know that Conversion of Cash on Delivery transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued.
However, PhonePe On Delivery will be available for eligible customers. With this payment option, extended by Ekart, you can pay for their Cash On Delivery transactions using PhonePe payment option via payment link in the Out for delivery SMS from Ekart.
For eligibility criteria to avail COD to POD payment conversion are given below:
- Courier service provider is Ekart
- Current payment mode is CoD (Cash on Delivery)
- PhonePe payment app should be installed/ available
This payment option is available only in selected regions
- Available Payment methods:
- PhonePe Wallet
- PhonePe UPI
- Saved Credit/Debit cards in the PhonePe App
For more queries please get back to us, we will surely help you out.
Hope this helps.
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